Travel Consultant, Account Executive – Domestic, North America

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Railbookers Group

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 1972

🏨 Hôtellerie

📦 Logistique

✈️ Tourisme

Hospitality • Logistics • Travel

Railbookers Group est une entreprise de voyages et un tour opérateur qui conçoit et vend des vacances en train personnalisables à travers le monde via ses marques Railbookers et Amtrak Vacations. Elle s'adresse à la fois aux consommateurs et aux conseillers en voyages, offrant des itinéraires soigneusement conçus, des hébergements, des options de visites et de restauration à bord de trains de luxe et de trains couchettes de nuit, et met l'accent sur la simplification des voyages en train complexes multi-pays et la durabilité.

Description

• Convert inbound calls, emails, and web inquiries into bookings for Amtrak Vacations, with a strong B2C focus; includes timely outbound follow-up calls to nurture leads and close sales. • Qualify leads by understanding travel goals, preferences, and budgets to design compelling, customized itineraries. • Confidently present pricing, upsell opportunities, and limited-time promotions to maximize revenue and close sales. • Consistently meet or exceed sales targets, conversion rates, and other key performance metrics. • Foster strong relationships with customers and travel advisors to drive repeat business and referrals. • Collaborate cross-functionally with internal teams to ensure seamless communication and accuracy for every booking and quote. • Maintain expert knowledge of rail routes, destinations, and packages to position offerings effectively. • Accurately track leads and sales in CRM systems and follow established processes for a seamless booking experience. • Stay sharp with ongoing product training, sales coaching, and active participation in team performance initiatives. • Demonstrate strong organizational skills to manage daily tasks and sales opportunities efficiently and consistently. • Remain adaptable and open to change in a fast-paced, growing organization, with a mindset that embraces new challenges and opportunities.

🎯 Exigences

• Minimum of 2 years of experience in a high-volume customer service contact center environment, preferably within the travel, hospitality, or transportation industries. • Exceptional verbal and written communication skills with a clear, concise, and professional telephone manner. • Strong active listening skills and the ability to empathize with customer needs. • Proven problem-solving abilities and a resourceful mindset to find effective solutions. • Excellent organizational skills and attention to detail, especially when managing multiple tasks and complex itineraries. • Proficiency with CRM software and Microsoft Office Suite (Outlook, Word, Excel). • Ability to work independently as well as collaboratively in a team-oriented, remote environment. • Comfortable working in a fast-paced and dynamic environment, adapting to changing priorities. • A genuine passion for travel and a desire to create unforgettable experiences for guests. • Flexibility to work varied shifts, which may include evenings, weekends, and holidays, as required by business needs. • High school diploma or equivalent required; Bachelor's degree or relevant certifications in Hospitality or Travel are a plus.

🏖️ Avantages

• Work from Home • Generous PTO Package • Bonus and Incentive Plans • Medical, Dental, and Vision Insurance Including Optional HSA, Gym Membership Contributions and Healthy Actions incentive (sponsored by Cigna) • Employee Assistance Program • Short-term/Long Term disability Plan • Employer sponsored Life Insurance • Employer-Matched 401(k) • Familiarization Trips (Get paid to experience our vacations!) • Employee and Family/Friend Travel Discounts • Corporate Discounts through Working Advantage • Employee Referral Bonus • Cross-Departmental and Advanced Training Opportunities • Anniversary, Birthday, and Recognition Perks • Years of Service Awards • Annual Reimbursements for Home Office (office expenses, phone, internet)