Travel Consultant – Account Executive

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Railbookers Group

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 1972

👥 B2C

🤝 B2B

🚗 Transport

B2C • B2B • Transport

Railbookers Group est une entreprise de voyages et un tour opérateur qui conçoit et vend des vacances en train personnalisables à travers le monde via ses marques Railbookers et Amtrak Vacations. Elle s'adresse à la fois aux consommateurs et aux conseillers en voyages, offrant des itinéraires soigneusement conçus, des hébergements, des options de visites et de restauration à bord de trains de luxe et de trains couchettes de nuit, et met l'accent sur la simplification des voyages en train complexes multi-pays et la durabilité.

Description

• ABOUT US Join the leading independent rail vacation provider in North America and beyond! Railbookers Group, home to both Railbookers and Amtrak Vacations, is passionate about delivering unforgettable train travel experiences. We take pride in crafting seamless, personalized itineraries for our guests and travel advisors, offering the largest selection of independent rail vacations worldwide. If you have a passion for travel and a knack for sales, we invite you to be a part of our growing team. POSITION PURPOSE We are seeking a highly motivated and results-driven Account Executive to join our dynamic sales contact center. This role is crucial for our continued growth, focusing on building lasting relationships with customers and travel advisors, understanding their needs, and expertly selling customized rail holiday packages. The ideal candidate thrives in a fast-paced environment, is a natural communicator, and possesses a strong ability to close sales.

🎯 Exigences

• Minimum of 2 years of experience in a high-volume customer service contact center environment, preferably within the travel, hospitality, or transportation industries. • Exceptional verbal and written communication skills with a clear, concise, and professional telephone manner. • Strong active listening skills and the ability to empathize with customer needs. • Proven problem-solving abilities and a resourceful mindset to find effective solutions. • Excellent organizational skills and attention to detail, especially when managing multiple tasks and complex itineraries. • Proficiency with CRM software and Microsoft Office Suite (Outlook, Word, Excel). • Ability to work independently as well as collaboratively in a team-oriented, remote environment. • Comfortable working in a fast-paced and dynamic environment, adapting to changing priorities. • A genuine passion for travel and a desire to create unforgettable experiences for guests. • Flexibility to work varied shifts, which may include evenings, weekends, and holidays, as required by business needs. • High school diploma or equivalent required; Bachelor's degree or relevant certifications in Hospitality or Travel are a plus.

🏖️ Avantages

• Work from Home • Generous PTO Package • Bonus and Incentive Plans • Medical, Dental, and Vision Insurance Including Optional HSA, Gym Membership Contributions and Healthy Actions incentive (sponsored by Cigna) • Employee Assistance Program • Short-term/Long Term disability Plan • Employer sponsored Life Insurance • Employer-Matched 401(k) • Familiarization Trips (Get paid to experience our vacations!) • Employee and Family/Friend Travel Discounts • Corporate Discounts through Working Advantage • Employee Referral Bonus • Cross-Departmental and Advanced Training Opportunities • Anniversary, Birthday, and Recognition Perks • Years of Service Awards • Annual Reimbursements for Home Office (office expenses, phone, internet)