Director of Compliance

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Readymode

Site WebLinkedInTous les Emplois

51 - 200 employés

☁️ SaaS

🤝 B2B

📡 Télécommunications

SaaS • B2B • Telecommunications

Readymode est un fournisseur complet de logiciels pour centres d'appels offrant une solution hybride-cloud pour les appels sortants et entrants. Réputé pour son composeur prédictif avancé, il aide les entreprises à se connecter à davantage de prospects en moins de temps en optimisant les vitesses de numérotation. Le logiciel comprend également un CRM intégré, des fonctionnalités de sécurité et de conformité, ainsi que des rapports et analyses en temps réel. Conçu pour améliorer la productivité et rationaliser les opérations, Readymode est au service de diverses industries, y compris l'immobilier, l'assurance santé, l'énergie solaire et l'externalisation des processus métier (BPO). La plateforme est conviviale et supporte des intégrations fluides avec de nombreux outils, visant à améliorer l'engagement client et la croissance des affaires.

Description

• Develop, implement, and oversee our Compliance & GRC (Governance, Risk, and Compliance) program that meets or exceeds North American regulatory standards. • Act as the primary expert on Canadian and US telecommunications laws (including TCPA, FCC/FTC regulations, and state-specific restrictions). • Monitor changes in the landscape to proactively adjust company strategy. • Maintain and manage the vetting of all customers to protect the integrity of the Readymode platform and ensure strict adherence to our Acceptable Use Policy. • Develop and scale risk assessment processes. • Identify potential vulnerabilities in the customer lifecycle and implement controls to mitigate legal and operational risks. • Act as a thought leader in compliance for Readymode and partner with the Marketing team to produce high-value compliance content. • Empower the Readymode team, from Sales to Product, by translating complex regulations into actionable operational procedures. • Ensure compliance is embedded from the first touchpoint to the end of the customer lifecycle. • Build and maintain strong working relationships with regulatory authorities and industry groups. • Maintain rigorous, audit-ready records of all compliance activities, customer reporting, and platform usage to ensure 100% transparency at all times. • Partner with Engineering and Product teams to integrate compliance features (like state calling restrictions and DNC management) directly into the Readymode platform.

🎯 Exigences

• 8+ years of experience in Compliance, Legal, or Regulatory Affairs, preferably within the SaaS, Telecommunications, or FinTech sectors. • Deep understanding of TCPA, TSR, STIR/SHAKEN, and DNC registries. • Familiarity with data privacy frameworks (ie CCPA) is a significant asset. • Proven ability to build a compliance function from the ground up in a high-growth environment. • Exceptional ability to communicate complex legal requirements to non-technical stakeholders and customers. • Bachelor’s degree in Law, Business, or a related field.

🏖️ Avantages

• Competitive package – Strong compensation including equity opportunity • Health insurance • Professional development opportunities • 401(k) matching