Renewals Manager

🕒 il y a 1 mois

🇺🇸 États-Unis – Télétravail

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

👔 Manager

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Redwood Software

Site WebLinkedInTous les Emplois

501 - 1000 employés

Fondée en 1993

☁️ SaaS

🏢 Entreprise

🤝 B2B

SaaS • Enterprise • B2B

Redwood Software est une entreprise de logiciels d'entreprise native du cloud qui fournit des plateformes d'automatisation des charges de travail et d'orchestration des services (RunMyJobs) pour automatiser et orchestrer les processus métiers à travers les systèmes SAP, ERP, cloud et sur site. Ses offres SaaS incluent la planification des tâches, le transfert de fichiers géré, l'automatisation des finances et des processus de clôture, DevOps et l'orchestration des données, avec des outils low-code, des intégrations profondes avec SAP, et une sécurité et un support de niveau entreprise.

Description

• Manage the entire contract renewal lifecycle, from initial contact with the customer to contract signing. • Collaborate with your partners in the Sales Organization to ensure customer satisfaction and identify potential expansion opportunities. • Proactively engage with customers to understand their needs, identify potential risks to renewals, and build strong relationships. • Negotiate contract terms and pricing with customers, ensuring on-time renewals. • Work closely with Sales to hand off leads for upsell and cross-sell opportunities. • Maintain accurate records of renewal activities and track key metrics, such as renewal rate, churn rate, and renewal revenue. • Forecast renewal revenue and provide regular updates to management. • Develop and execute renewal strategies to achieve or exceed renewal targets. • Continuously improve the renewal process and contribute to best practices. • Stay up-to-date on Redwood Software's products and services, as well as industry trends.

🎯 Exigences

• 3+ years' experience in renewals management, account management, or a related field, preferably in the software industry. • Proven track record of achieving or exceeding renewal targets. • Strong negotiation and communication skills, both written and verbal. • Excellent relationship-building skills and ability to establish rapport with customers. • Ability to understand customer needs and identify opportunities for growth. • Strong analytical and problem-solving skills. • Experience with CRM systems (e.g., Salesforce) and other sales tools. • Ability to work independently and as part of a team. • Highly organized and detail oriented.

🏖️ Avantages

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development