Customer Support Coordinator

🕒 il y a 12 jours

🌽 Illinois – Distant

🌽 Illinois – Remote

💵 $50 000 - $60 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💝 Support Client

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Redwood Logistics

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 2001

Transportation • Logistics • Supply Chain

Redwood Logistics est un leader de nouvelle génération dans le domaine de la logistique de quatrième partie (4PL), dédié à la modernisation des chaînes d'approvisionnement grâce à des technologies innovantes et une gestion logistique complète. En utilisant leur plateforme de logistique en tant que service (LPaaS), Redwood propose des solutions de chaîne d'approvisionnement flexibles et de bout en bout qui intègrent divers services et technologies, offrant aux clients des stratégies logistiques sur mesure. En mettant l'accent sur l'automatisation et la visibilité, Redwood permet aux entreprises de toutes tailles d'optimiser leurs opérations de chaîne d'approvisionnement, garantissant une gestion efficace et sans tracas du fret et des processus logistiques.

Description

• Respond to requests, notifications, and inquiries within required timeframes. • Investigate and resolve issues and inquiries and provide timely updates from initial submission throughout resolution • Coordinate with subject matter experts for additional training when resolution is unknown to be able to resolve similar requests in the future • Regularly create or update documentation and training material in the SCS Customer Support Knowledge Base • Identify, recommend, and implement process improvements to drive efficiency in customer problem resolution. • Mentor team members in understanding of Redwood Connect and TMS, in communication strategies with customers, and initial triage, troubleshooting, and resolution of issues.

🎯 Exigences

• A 4-year degree from an accredited university is preferred, or an equivalent combination of education and transportation industry experience • 3 - 5 years of experience utilizing a transportation management system (TMS), warehouse management system (WMS), or a type of enterprise resource planning system (ERP) • 3 - 5 years of demonstrated success working in either: operations, finance, or business analytics, preferably within the transportation Industry • Superior analytic skills are required to support communication and delivered value to Redwood Supply Chain Solutions customers • Strong problem solving and critical thinking skills • Strong communication and interpersonal skills • Ability to prioritize tasks and adapt quickly to changing needs/timelines while maintaining strong attention to detail • A self-starter who is flexible, highly motivated, eager to learn, and enjoys working on a team • Integration experience is highly preferred, but not required

🏖️ Avantages

• Access to experts and resources for your Learning & Development journey • Opportunity for internal mobility • Employee referral bonus program • Employee Resource Groups (ERGs) • Annual fundraising and volunteer events to give back to communities • Paid time off, floating holidays, time off to volunteer and rollover • Paid parental leave • Medical, dental, vision and 401k plans (with match) • Flexible spending account, mass transit and dependent care plans available • Health savings account, with a annual company contribution for plan participants • Short-term and long-term disability; life insurance policies subsidized by company • Additional benefits including pet insurance, accident care, access to legal advice and more