Senior Platform Engineer

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ReflexAI

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2022

🤖 Intelligence artificielle

☁️ SaaS

🏥 Santé

Artificial Intelligence • SaaS • Healthcare

ReflexAI est une plateforme de performance conversationnelle qui utilise des simulations alimentées par l'IA et l'assurance qualité automatisée pour former, coacher et évaluer le personnel gérant des conversations critiques et orientées client. Son produit Prepare crée des simulations de formation configurables et réalistes ainsi que des modèles de scoring (sans code via ReflexAI Studio), tandis qu'Assure réalise automatiquement l'assurance qualité de 100 % des interactions et met en évidence les tendances, forces, risques et métriques de conformité. La plateforme est conçue pour des environnements à enjeux élevés—centres de contact, santé (y compris les grands hôpitaux et équipes cliniques), réponse aux crises, santé mentale, situations d'urgence, services financiers et assurances—et met l'accent sur la sécurité et la conformité de niveau entreprise (SOC 2, HIPAA, HITRUST, RGPD, ISO 27001).

Description

• Design, automate, and reduce the toil associated with maintaining ReflexAI’s multi-cloud infrastructure across GCP and AWS. • Work with Terraform and Terragrunt, Github, Kubernetes, associated tooling, and the new generation of AI-driven development tools. • Create safe, reliable, scalable, speedy, and secure paths for software and systems to reach production. • Own the tooling that engineers use to build, test, and deploy code. • Standardize pipelines, templates, guard rails, and golden paths to accelerate developer velocity. • Introduce and improve internal tooling that reduces operational overhead. • Improve on-call ergonomics and reduce MTTR through better instrumentation. • Drive observability, reliability, security and cost efficiency with Datadog. • Implement best practices for secrets management, IAM, network security, vulnerability scanning, and container security. • Build automated checks and secure-by-default workflows into CI/CD and cloud environments. • Help establish the compliance and security practices that ensure ReflexAI meets industry and customer expectations.

🎯 Exigences

• 5–7+ years of experience in DevOps, SRE, infrastructure, and platform engineering roles. • Deep hands-on expertise with cloud platforms (GCP and AWS) as well as Terraform and Terragrunt, CloudRun, Fargate, and managed Kubernetes. • Strong experience building and maintaining CI/CD pipelines, guard rails, and golden paths for modern application stacks. • Proficiency in modern observability ecosystems (Datadog experience is a major plus). • Solid understanding of cloud security, IAM, container security, and network architecture. • Experience with and excitement about AI-driven development. • U.S. citizenship is required. This role supports ReflexAI's U.S. Department of Veterans Affairs contract and requires access to systems for which citizenship is a condition of access.

🏖️ Avantages

• Flexibility to work remotely from anywhere in the United States • Generous retirement, equity, healthcare, and PTO policies