Senior Customer Service Engineer

🕒 il y a 2 jours

🚗 Michigan – Distant

🚗 Michigan – Remote

💵 $70 000 - $93 500 / an

⏰ Temps Plein

🟠 Senior

🔧 Ingénieur Service Itinérant

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Revvity

Site WebLinkedInTous les Emplois

10 000+ employés

🏥 Santé

💼 Conseil

📦 Logistique

Healthcare • Consulting • Logistics

Revvity est une entreprise pionnière des sciences de la vie qui fournit des solutions innovantes à toutes les étapes de la recherche biomédicale, de la découverte aux applications cliniques. Elle est spécialisée dans la mise à disposition de technologies, de réactifs et de services complets pour des domaines tels que la génomique, le diagnostic et le développement de médicaments. Axée sur l’amélioration des résultats de santé, Revvity accompagne les entreprises pharmaceutiques, les laboratoires cliniques et les institutions de recherche dans l’avancement de leurs travaux scientifiques et la garantie de la qualité et de l’efficacité des produits.

Description

• Install, maintain, validate, and repair Revvity and/or multivendor instrumentation at customer sites • Deliver customer training for instrument operation and user maintenance • Serve as a member of the remote technical resolution team • Partner with customers to understand analytical workflows and applications • Communicate service offerings, including training, support, software, laboratory services products, and field upgrades • Mentor and develop Customer Support Engineers in technical and soft skills • Support local instrument sales representatives in securing new instrument orders • Drive sales of new service agreements, upgrades, and instrument add-ons • Review service contract offerings and deliverables • Support customers and team members through organizational awareness of functional groups and product lines • Contribute to account profitability through efficient service delivery • Perform assigned administrative tasks efficiently • Report product improvement opportunities through the quality notification process

🎯 Exigences

• Bachelor’s degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related military experience • 5+ years of laboratory and/or field service experience • Demonstrated experience in instrumentation troubleshooting, repair, and qualification services • Ability to travel by air, vehicle, and/or other means as business requires • Valid driver’s license and safe motor vehicle operation • Knowledge of laboratory safety practices and customer site safety codes • Ability to follow written and verbal directions and understand technical bulletins and service manuals • Ability to work under time constraints while maintaining alertness and concentration • Ability to work safely with potential electrical, chemical, radiologic, and biologic hazards using universal precautions • Demonstrated experience handling advanced and complicated technical and interpersonal escalations • Ability to drive miscellaneous business projects through completion • Ability to operate a personal computer, enter data, and generate reports • Clear and effective communication with peers, managers, customers, and technical support professionals • Advanced knowledge of analytical equipment, laboratory environments, and/or instrument control software • Vendor-issued certification on relevant laboratory equipment • Ability to regularly walk, stand, sit, talk, hear, handle tools and controls, and reach with hands and arms • Ability to occasionally climb, balance, stoop, kneel, crouch, or crawl • Ability to frequently lift and/or move up to 25 pounds and occasionally lift or move up to 100 pounds • Close vision, color vision, and ability to adjust focus • Master’s degree preferred • Experience using Microsoft 365 and other business software platforms • Mass spectrometry experience preferred • Automation experience preferred

🏖️ Avantages

• Medical, Dental, and Vision Insurance Options • Life and Disability Insurance • Paid Time-Off • Parental Benefits • Compassionate Care Leave • 401k with Company Match • Employee Stock Purchase Plan