Product Manager, Growth & Lifecycle

🕒 il y a 22 jours

🇺🇸 États-Unis – Télétravail

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

✅ Responsable Produit

🗣️🇺🇸🇬🇧 Anglais requis

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Logo of Rhythm Energy

Rhythm Energy

51 - 200 employés

Fondée en 2020

⚡ Énergie

👥 B2C

🤝 B2B

Energy • B2C • B2B

Rhythm Energy est un fournisseur d'électricité de détail basé au Texas, offrant des plans énergétiques pour les particuliers et les petites entreprises dans plusieurs marchés texans. L'entreprise propose des plans à temps d'utilisation, de réponse à la demande, à tarif fixe simple et respectueux de l'environnement (y compris le rachat solaire et les options éolien/solaire), promouvant une tarification transparente et un essai de 30 jours, et met l'accent sur l'expérience client et les économies grâce à des programmes tels que PowerShift. Rhythm opère à Houston et dans d'autres zones de service du Texas et se concentre sur la fourniture d'énergie de détail et les services clients associés.

Description

• Own the roadmap for Rhythm’s customer-facing products across enrollment, customer portal, retention, and renewal experiences • Drive measurable improvements in conversion and retention, establish success metrics, and report outcomes • Lead retention and churn reduction initiatives • Use customer data, funnel analytics, segmentation, and user feedback to identify high-impact opportunities • Monitor product performance after launch and continuously iterate • Partner with Marketing and the Head of Growth to define hypotheses and run product experiments • Design, prioritize, and run A/B tests across acquisition, enrollment, engagement, and renewal • Translate experiment results into product decisions and future priorities • Build a consistent experimentation practice with defined hypotheses, metrics, results, and next steps • Partner with Product Design to simplify digital customer experiences • Provide final product workflow and requirements sign-off on customer-facing designs before implementation • Balance customer needs, business objectives, technical considerations, and measurable outcomes • Align Marketing, Sales, Operations, Customer Care, Analytics, Design, and Engineering around priorities • Translate business objectives and customer problems into product requirements, user stories, workflows, and success metrics • Partner with Engineering throughout the software development lifecycle using Agile delivery • Communicate strategy, priorities, tradeoffs, performance, and recommendations to stakeholders and Executive Leadership • Independently own the Growth & Lifecycle product area and roadmap

🎯 Exigences

• 3+ years of Product Management experience, focused on growth, lifecycle, retention, or other B2C customer-facing products • Track record of building and shipping customer-facing experiences that measurably improved conversion, retention, or engagement • Hands-on experience designing, running, and interpreting A/B tests • Strong understanding of conversion funnels and customer behaviors influencing acquisition, activation, engagement, retention, and renewal • Experience working closely with UI/UX designers • Strong stakeholder management skills • Strong analytical skills and comfort using customer and product data • Understanding of the software development lifecycle, including roadmap planning, PRDs, user stories, and Agile delivery • Clear, direct, and concise communication skills • Ability to work independently and take full ownership in a fast-paced, ambiguous environment • Nice to have: experience in retail energy, utilities, subscription, recurring-billing, SaaS, telecom, insurance, or FinTech • Nice to have: Product Marketing or Go-to-Market background • Nice to have: lifecycle analytics experience, including churn, CLV, segmentation, and retention cohorts • Nice to have: SQL and data tools such as Databricks, Tableau, Google Analytics, or FullStory • Nice to have: experimentation platforms and Figma • Nice to have: user interview experience and combining qualitative and quantitative data

🏖️ Avantages

• Professional development and continued learning opportunities • Competitive compensation • Performance-based rewards • Paid vacation • Comprehensive benefits • Flexible work arrangement implied by remote role

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