Senior Field Service Technician

Emploi pas sur LinkedIn

🕒 il y a 13 jours

🏄 California – Distant

🏄 California – Remote

💵 $26 - $32 / heure

⏰ Temps Plein

🟠 Senior

🔧 Ingénieur Service Itinérant

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Ricoh UK

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 1936

💼 Conseil

📦 Logistique

🏥 Santé

Consulting • Logistics • Healthcare

Ricoh France est un fournisseur de solutions d’affaires complètes, spécialisé dans l'intégration et l'optimisation des technologies pour améliorer l'efficacité et la productivité sur le lieu de travail. Leurs offres incluent des services d'impression gérés, des solutions cloud et d'infrastructure, la cybersécurité, l'impression numérique et la gestion des processus d'affaires. Ricoh France se concentre sur la transformation des espaces de travail numériques pour améliorer l'expérience des employés et promouvoir la collaboration, tout en offrant une large gamme de produits de bureau et de production, tels que des imprimantes et des scanners. Ils exploitent également une plateforme de commerce électronique pour un approvisionnement simplifié des produits IT et médias, et s'engagent en faveur de la durabilité et de l'innovation centrée sur le client.

Description

• Services and repairs a variety of office equipment at customer locations, usually within a specific geographic area. • Manages territory, inventory, and customer relationships. • As a specialist, provides 2nd level technical support to other technicians. • Achieves expected productivity levels associated with assigned workload and level of experience. • Actively drives revenue generating opportunities through supply leads, contract sales, network support contract leads, equipment and print assessment leads. • Performs troubleshooting and repairs or replaces equipment components as necessary on B&W, color and multifunctional devices. • Completes technical training on new equipment as assigned. • Conducts OJT for new and experienced technicians as required. • Conducts technical seminars as required. • Maintains productive, professional relationship with all company personnel.

🎯 Exigences

• Requires high level technical skills typically gained through completion of technical school and 3+ years of related experience including a minimum of 2 years as a Technology Service Consultant I. • Requires 1 Industry Certification and sustained (at least 2 years) of meets or exceeds performance level. • Requires a valid state driver's license and minimum level of auto insurance coverage per Ricoh policy for positions entailing extensive use of personal car while on company business. • Requires an excellent working knowledge of electro-mechanical devices and electronics. • Requires expert knowledge of assigned equipment. • Skilled methodical approach to resolving problems. • Possesses strong interpersonal and verbal communications skills. • Excellent customer service skills including ability to follow up to ensure closure of issues. • Skilled ability to read and comprehend written technical information in the form of technical manuals, parts books, and relevant publications.

🏖️ Avantages

• Choose from a broad selection of medical, dental, life, and disability insurance options. • Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments. • Augment your education with team member tuition assistance programs. • Enjoy paid vacation time and paid holidays annually. • Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.