Field Applications Specialist – Core Lab

🕒 il y a 5 jours

🗽 New York – Distant

🗽 New York – Remote

💵 $73 100 - $135 700 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

👻 Score fantôme 0%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Roche

Site WebLinkedInTous les Emplois

10 000+ employés

Fondée en 1896

🏥 Santé

⚕️ Assurance santé

💊 Pharmaceutique

Healthcare • Healthcare Insurance • Pharmaceuticals

Roche est à la pointe des avancées technologiques dans le domaine de la santé. L'entreprise met l'accent sur l'importance de la diversité, de l'équité et de l'inclusion au sein de ses effectifs mondiaux de plus de 101 000 employés. Roche se concentre particulièrement sur la recherche et le développement, l'innovation numérique et la création de collaborations durables pour le bénéfice des patients dans le monde entier. Avec une forte culture de récompense de la performance des employés, Roche offre une large gamme d'opportunités de carrière dans des domaines tels que la technologie, la fabrication et la stratégie commerciale, encourageant l'innovation pour transformer la santé mondiale. L'entreprise propose également divers programmes pour les étudiants et les diplômés, et est présente dans plusieurs pays, dont l'Allemagne, l'Autriche et la Suisse.

Description

• Build and maintain strong, collaborative relationships with customer stakeholders • Consult with customers on laboratory needs and support customers throughout the product lifecycle, including product upgrades and other changes • Perform or assist with installation of complex diagnostic instruments, software, and reagent applications in customer laboratories • Validate system performance against manufacturer specifications and ensure effective application of newly installed solutions • Deliver and sometimes develop comprehensive on-site training for laboratory personnel on Roche systems, including theory of operation, workflow, quality control, and data interpretation • Resolve complex technical issues involving instrumentation, software, and assay performance • Perform root cause analysis and implement corrective actions to minimize instrument downtime • Partner with Roche team members to implement and support total solutions, including automation and digital tools • Provide scientific and applications expertise to laboratory stakeholders and medical professionals • Optimize workflows, implement new assays, and interpret results for Roche’s portfolio • Collect customer feedback on product performance, features, and usability and relay it to support and commercial teams • Partner with sales during pre-sales activities, including product demonstrations, technical consultations, menu optimization, and post-sales revenue-generating opportunities • Follow Roche protocols and procedures to ensure consistent customer experiences • Maintain records of service activities, customer interactions, and technical issues in Roche’s CRM system • Complete administrative duties, including travel and expense reporting

🎯 Exigences

• Bachelor’s degree in Biology, Chemistry, Cell Biology, Biochemistry, Medical Technology, Clinical Laboratory, and/or relevant experience • 3 years of previous experience in a clinical laboratory or IT in a clinical lab environment, including internships, college, certification time, etc. • Medical Laboratory Technologist/Scientist (ASCP/AMT) or equivalent clinical laboratory experience in a clinical environment • Experience working in a clinical environment with demonstrated knowledge of clinical chemistry and immunoassay • Ability to learn Roche solutions for applicable franchises, including chemistry, immunology, life sciences, and IT solutions • Ability to diagnose and solve technical problems efficiently and effectively • Experience implementing new instrumentation or methodologies in a clinical or research laboratory environment • Effective written/verbal communication skills • Project and stakeholder management experience • Effective customer consultative skills, including advanced scientific knowledge and analysis, training, exceptional customer engagement, and fostering strong customer relationships • Demonstrated ability to coach and mentor junior staff and lead by example • Ability to work as a field-based individual contributor with independence and autonomy • Overnight travel within a designated territory • Ability to reside in the Syracuse/Utica area preferred for the territory • 50% or more travel expected based on business needs

🏖️ Avantages

• A company car is provided with this position • A discretionary annual bonus may be available based on individual and Company performance • Benefits detailed at the link provided below