Associate Director – Service Management Operations

🕒 il y a 3 jours

🗽 New York – Distant

🗽 New York – Remote

💵 $157 200 - $298 800 / an

⏰ Temps Plein

🟠 Senior

⚙️ Opérations

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RTX

Site WebLinkedInTous les Emplois

10 000+ employés

Fondée en 2020

🚀 Aérospatiale

Aerospace • Defense • Sustainability

RTX est une entreprise aérospatiale et de défense reconnue mondialement, dédiée aux technologies transformatrices et à l'innovation qui marque son époque. Elle opère à travers diverses entreprises, notamment Collins Aerospace, Pratt & Whitney et Raytheon, avec un accent sur les vols durables, connectés, et des systèmes de défense intelligents. RTX s'engage envers la diversité, l'équité et l'inclusion au sein de l'entreprise et vise à résoudre les problèmes les plus complexes du monde grâce à une technologie de pointe et des talents exceptionnels. De plus, RTX est impliquée dans des projets significatifs tels que la mise à niveau du cœur du moteur F135 et le développement de systèmes de défense antimissile. L'entreprise met l'accent sur la responsabilité d'entreprise et les pratiques durables.

Description

• Ensures day‑to‑day organizational operations run smoothly through effective coordination and execution of organizational cadences, budgeting, compliance, third party engagements, and process execution • Identifies opportunities to improve operational rigor, reduce risk, and efficiently and effectively navigate internal business processes • Acts as the central coordination point (SPOC) for the organization’s budget‑related activities, including strategic financial planning (SFP), annual budgeting cycles, quarterly forecasts, expense allocation, and ongoing financial stewardship • Partners with portfolio managers, product owners, and finance teams to ensure budget accuracy, timely submissions, and alignment with organizational priorities • Monitors spending, validates allocations, and ensures transparency in financial reporting • Serves as the SPOC to coordinate and execute compliance, risk, and governance events, including internal audits, external audits, business continuity planning (BCP) exercises, and regulatory reviews • Ensures documented processes, risk controls, and remediation actions are tracked and completed on schedule • Maintains a structured vendor governance approach, tracking key deliverables, contract milestones, and performance metrics • Collects, organizes, and reports key performance indicators (KPIs) to provide visibility into operational performance, risk posture, financial status, vendor health, and committed priorities

🎯 Exigences

• Bachelor’s degree in a STEM-related field with 12 years of work experience • 10+ years of experience in digital operations, business management, service management, compliance and governance, or a related discipline • Experience coordinating financial cycles, compliance activities, vendor relationships, or performance reporting • Excellent organizational, communication, and stakeholder‑management skills • Ability to collaborate across finance, procurement, legal, risk/compliance, and business teams • Strong analytical skills and ability to structure data into clear insights.

🏖️ Avantages

• medical • dental • vision • life insurance • short-term disability • long-term disability • 401(k) match • flexible spending accounts • flexible work schedules • employee assistance program • Employee Scholar Program • parental leave • paid time off • holidays