Product Enablement Manager

🕒 il y a 14 jours

🦀 Maryland – Distant

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💵 $80 000 - $100 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

👔 Manager

👻 Score fantôme 0%

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🗣️🇺🇸🇬🇧 Anglais requis

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Logo of RXNT

RXNT

51 - 200 employés

Fondée en 1999

🏥 Santé

☁️ SaaS

🤝 B2B

Healthcare • SaaS • B2B

RXNT est une entreprise de logiciels qui développe des logiciels de bureau médical intégrés et basés sur le cloud pour les cabinets de santé et les sociétés de facturation. Depuis 1999, elle propose une suite complète comprenant la gestion de cabinet, les dossiers de santé électroniques (EHR), la prescription électronique (eRx), l'engagement des patients, la planification médicale, la télésanté, les applications mobiles et les logiciels spécifiques aux sociétés de facturation. RXNT propose également Ambient IQ, un outil de documentation/transcription ambiant alimenté par l'IA pour réduire le temps de documentation des cliniciens. Leurs produits sont conformes à la norme HIPAA et visent à améliorer les flux de travail, la gestion du cycle des revenus et les soins connectés pour les spécialités médicales et les pratiques.

Description

• Own and evolve the long-term strategy for RXNT Learn (LMS), including content architecture, automation, and delivery methods • Design and deliver organization-wide training and client-facing webinars • Ensure timely documentation and rollout of new features across internal and external stakeholders • Maintain and evolve Help Center content based on product updates and client needs • Evaluate emerging LMS, automation, and AI-driven enablement tools and recommend adoption • Partner with Marketing and Product teams to ensure brand consistency • Serve as the go-to strategic resource for Clinical and Practice Management knowledge • Translate product complexity into clear, actionable content for non-technical audiences • Handle inbound product questions from Sales, Customer Service, and Onboarding, routing and prioritizing as needed • Identify knowledge gaps and build a content roadmap • Build and lead a content enablement strategy for Sales, Customer Service, Onboarding, and customers • Assist with onboarding and adoption of LMS-aligned tools and identify automation opportunities • Create reusable templates and frameworks for HubSpot and Zendesk • Educate internal teams on new platforms and support workflows • Lead cross-functional planning and execution for feature launches • Collaborate with Marketing on feature rollout campaigns and messaging • Guide marketing on videos, email content, and customer education materials to drive feature adoption • Perform other duties as assigned • Report to Megan Cruz

🎯 Exigences

• In-depth knowledge of RXNT's SaaS solutions, including clinical workflows, medical billing, or scheduling • Strong understanding of automation, LMS platforms, and emerging enablement technology • Ability to translate technology capabilities into strategy • Excellent verbal and written communication • Ability to influence cross-functional stakeholders • Proven ability to set and execute strategy, not just deliver content • Experience creating training content, documentation, and enablement frameworks at scale • Familiarity with Google Suite, LMS platforms, HubSpot, and Zendesk • Experience with medical software (EHR, PMS) and customer-facing roles preferred • 5+ years of experience in medical billing, scheduling, or clinical operations • Bachelor's or Associate's degree preferred • Medical billing and coding certification is a plus • Prolonged periods of sitting and computer use • Reliable internet connection • Ability to spend the majority of the workweek on phone or video calls

🏖️ Avantages

• Medical insurance • 401K • Short-term disability • Long-term disability • Potential to earn quarterly incentives based on the company's performance • Fully remote work

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