Product Manager

🕒 il y a 1 mois

Postuler Maintenant

Trouver des Emplois à Distance Similaires

Recevoir des emails pour des emplois à distance

📊 Vérifiez votre score de CV pour ce poste

Améliorez vos chances d'obtenir un entretien en vérifiant votre score de CV avant de postuler.

Télécharger le CV

SafeRide Health

Site WebLinkedInTous les Emplois

501 - 1000 employés

⚕️ Assurance santé

🚗 Transport

Healthcare Insurance • Transport

SafeRide Health est une entreprise qui améliore le transport médical non urgent (NEMT) grâce à une technologie avancée et un réseau numérisé, garantissant aux patients un accès aux soins appropriés au moment opportun. Elle propose une approche technologique axée sur le membre, permettant un accès fluide aux services de transport, des plateformes personnalisables adaptées à tout plan de santé et une visibilité en temps réel des trajets pour une fiabilité et une tranquillité d'esprit. SafeRide Health collabore avec un vaste réseau de fournisseurs de transport pour offrir une couverture nationale et des services flexibles, en mettant l'accent sur l'amélioration de l'accès aux soins vitaux et la transformation des expériences de transport des patients.

Description

• Monitor daily performance metrics for the AI system, including success rates, failure rates, and handoff trends—especially following releases or new plan launches • Use data to develop and test hypotheses to improve system performance and member experience • Diagnose production issues and member complaints by listening to calls directly in the AI platform, identifying root causes, and coordinating resolutions • Lead post-launch monitoring windows to validate performance and catch issues early, combining dashboard analysis with direct call listening. • Understand SafeRide API capabilities and limitations, and recommend specific enhancements needed to deliver required outcomes • Intake health plan SOPs from internal stakeholders and translate them into clear, AI-compatible requirements for implementation • Review UAT packages from the AI vendor, testing end-to-end call flows, identifying bugs, and providing go-live sign-off • Manage phased rollouts across health plans, tracking readiness, dependencies, and rollout sequencing • Serve as the primary internal point of contact for AI system updates, issues, and launches, providing clear, audience-tailored communication to leadership, operations, and growth teams • Act as the primary partner to the AI vendor, managing bug fixes, feature development, UAT, and launch execution • Maintain accurate, up-to-date plan configuration documentation as a source of truth for active plans, credentials, and routing logic • Partner closely with internal AI, operations, and growth teams to align on priorities, support implementations, and drive adoption of new capabilities.

🎯 Exigences

• 3–5 years of product management experience or experience owning technically complex systems or platforms • Experience working with AI-powered tools, automation systems, or vendor-delivered technology platforms • Comfort working with data dashboards and interpreting performance signals to drive decisions and improvements • Experience supporting launches, UAT processes, and post-launch monitoring in a production environment • Strong cross-functional communication skills, with the ability to translate between technical teams, operations, and business stakeholders • Highly detail-oriented, with strong ownership of execution, QA, and rollout quality • Ability to operate with ambiguity and apply sound judgment in situations without a defined playbook.

🏖️ Avantages

• We offer a remote-first work environment • Competitive compensation • Comprehensive benefits including: Career growth and development opportunities in a mission-driven organization • Competitive salary, annual bonus opportunities, and equity options • Remote with flexible hours • Comprehensive medical, dental, and vision insurance • 401(k) with company match • Generous PTO, paid company holidays, and paid parental leave.