Lead Specialist Solution Engineer – Field Service, Health & Life Sciences

🕒 il y a 25 jours

🏄 California, Illinois, +2 états de plus – Distant

🏄 California – Remote 🌽 Illinois – Remote 🗽 New York – Remote 🤠 Texas – Remote

💵 $134 750 - $180 250 / an

⏰ Temps Plein

🟠 Senior

💻 Ingénieur Solutions

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Salesforce

Site WebLinkedInTous les Emplois

10 000+ employés

Fondée en 1999

☁️ SaaS

🤝 B2B

🤖 Intelligence artificielle

SaaS • B2B • Artificial Intelligence

Salesforce est la plateforme de gestion de la relation client (CRM) la plus fiable au monde, conçue pour réunir les équipes marketing, commerciales, de commerce, de service et IT afin d'améliorer les relations avec les clients. Elle propose des solutions telles que Sales Cloud pour conclure des affaires, Service Cloud pour le support clients, et Marketing Cloud pour bâtir des relations clients durables. Salesforce encourage la croissance des entreprises de toutes tailles avec sa plateforme complète, dotée d'agents d'IA autonomes et de données unifiées. L'entreprise soutient l'apprentissage grâce à son programme Trailhead, qui offre des parcours guidés pour développer des compétences sur Salesforce, numériques et relationnelles. Plus de 150 000 entreprises font confiance à Salesforce, qui se distingue non seulement par sa technologie, mais aussi par son engagement à créer de meilleures pratiques d'affaires et des communautés.

Description

• Evangelize Salesforce Field Service and Scheduler value to customers (including C-level executives and IT) and field sales teams • Assess business and operational impact of technology adoption; deliver findings including key pain points, proposed solutions, and ROI • Contribute to the development of technical sales strategy • Configure and demonstrate visionary, tailored solutions that closely reflect each customer's unique business • Discuss and propose solution architecture that includes field service components such as mobility, scheduling, optimization, inventory management, back-office integration, and workflow process definition • Work effectively in a matrix organization alongside Account Executives, Service SE leads, and implementation partners • Execute enablement activities: webinars, best practices sharing, knowledge sessions • Collaborate with Field Sales teams, Account Executives, and Product Management to establish credibility and trust with customers

🎯 Exigences

• B.S. in Computer Science, Software Engineering, MIS, or equivalent work experience • Deep functional understanding of field service operations and processes (work order management, scheduling, dispatch, mobile workforce, asset management) • Previous experience as a Sales Engineer or Architect for a CRM, ERP, or EAM company — preferably within the FSM domain • Excellent presentation skills with strong client-facing and consulting abilities • Application configuration experience (hands-on setup and configuration of CRM/FSM solutions) • Ability to work as part of a team to solve technical problems in varied environments • Ability to multi-task, thrive in a fast-paced team environment, work under tight deadlines, and take ownership of problems • Curiosity and energy — ability to understand customers' true pain points and apply solutions creatively to establish a differentiated architecture

🏖️ Avantages

• time off programs • medical • dental • vision • mental health support • paid parental leave • life and disability insurance • 401(k) • employee stock purchasing program