Named Account Executive, Higher Education

🕒 il y a 1 mois

🌪️ Oklahoma, Texas – Distant

🌪️ Oklahoma – Remote 🤠 Texas – Remote

⏰ Temps Plein

🟠 Senior

🔴 Expert

🧑‍💼 Ingénieur d'affaires

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Salesforce

Site WebLinkedInTous les Emplois

10 000+ employés

Fondée en 1999

☁️ SaaS

🤝 B2B

🤖 Intelligence artificielle

SaaS • B2B • Artificial Intelligence

Salesforce est la plateforme de gestion de la relation client (CRM) la plus fiable au monde, conçue pour réunir les équipes marketing, commerciales, de commerce, de service et IT afin d'améliorer les relations avec les clients. Elle propose des solutions telles que Sales Cloud pour conclure des affaires, Service Cloud pour le support clients, et Marketing Cloud pour bâtir des relations clients durables. Salesforce encourage la croissance des entreprises de toutes tailles avec sa plateforme complète, dotée d'agents d'IA autonomes et de données unifiées. L'entreprise soutient l'apprentissage grâce à son programme Trailhead, qui offre des parcours guidés pour développer des compétences sur Salesforce, numériques et relationnelles. Plus de 150 000 entreprises font confiance à Salesforce, qui se distingue non seulement par sa technologie, mais aussi par son engagement à créer de meilleures pratiques d'affaires et des communautés.

Description

• Cultivate and maintain enduring relationships with Higher Education clients • Utilize data analysis to pinpoint areas for improvement and make data-driven recommendations. • Provide regular progress updates to management regarding client accounts. • Monitor and report on key performance metrics, including client retention and revenue growth. • Maintain a high level of client satisfaction by consistently exceeding expectations. • Work collaboratively with internal teams to devise solutions for complex challenges. • Address and resolve client issues in a timely and efficient manner. • Keep clients informed about new product features, updates, and enhancements relevant to their needs. • Identify growth opportunities within existing accounts and work towards expanding Salesforce services. • Collaborate closely with clients to formulate customized account strategies. • Educate clients on how Salesforce can empower them to streamline operations and enhance service delivery. • Stay informed about industry trends, government regulations, and competitive offerings. • Develop an in-depth understanding of Salesforce products and solutions. • Conduct regular meetings and check-ins to assess client satisfaction and identify areas for improvement. • Act as the primary point of contact, ensuring that client inquiries and concerns are addressed promptly.

🎯 Exigences

• 7-10+ years of quota carrying software or technology sales and account management experience, ideally to Higher Education customers. • Work well within a team of various partners within a matrixed environment (client directors, solution engineers, executives, etc.) • Highly driven individual with a focus on execution, strong sense of urgency and a belief in our mission. • A mix of business curiosity combined with a technical ability to truly address customer data challenges and earn trust • Solution selling mentality: develop a plan and solution, articulate value, and navigate complexities of our customers to drive revenue. • Education: Degree or equivalent relevant experience required.

🏖️ Avantages

• time off programs • medical, dental, vision • mental health support • paid parental leave • life and disability insurance • 401(k) • employee stock purchasing program