Manager, CS Operations

Emploi pas sur LinkedIn

🕒 il y a 3 mois

🐻 Alaska, California, +11 états de plus – Distant

🐻 Alaska – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🌽 Illinois – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote ⚓ Rhode Island – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote ☕ Washington – Remote

💵 $106 802 - $143 600 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

⚙️ Opérations

🦅 Parrain de Visa H1B

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Samsara

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 2015

🏢 Entreprise

🚗 Transport

🔐 Sécurité

💰 Seed Round en 2014-08

Enterprise • Transport • Security

Samsara est une entreprise technologique qui propose une plateforme d’opérations complète visant à améliorer l’efficacité, la sécurité et la durabilité des organisations. Ses solutions comprennent : • sécurité basée sur la vidéo • télématique des véhicules • monitoring des équipements • applications pour la main-d’œuvre • visibilité des sites Samsara accompagne un large éventail de secteurs, notamment le transport, la logistique, la construction et le secteur public. La plateforme connecte les personnes, les systèmes et les données, permettant aux organisations de prendre des décisions plus rapides et fondées sur les données. La technologie Connected Operations de Samsara aide les organisations complexes à fonctionner plus efficacement grâce au GPS en temps réel, à des alertes proactives, à des formations à la conformité et au suivi des actifs.

Description

• Partner closely with Manager to VP-level CS Leadership to optimize our Customer Success motion, ensuring scalable, efficient processes that drive ACV, retention and expansion. • Lead a team of high performing CS Ops professionals, and help Samsara continue to define and improve our model for post-sales Operational Support • Run large cross-functional projects focused on improving Customer outcomes, including process redesign, tooling enhancements, and analytics-driven improvements. • Intake, assess, and prioritize CS-specific requests and process gaps based on business impact and effort, developing a roadmap aligned to core company goals. • Collaborate with Post Sales Systems and Rev Tech teams to enhance automation, deliver scalable tooling, define business requirements, conduct UAT, and manage end-user communications. • Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

🎯 Exigences

• 6+ years of experience in Revenue Operations roles, preferably supporting Customer Success specifically, supporting cross-functional sales organizations within a fast-paced, iterative, forward-thinking SaaS environment. • This is a high impact position with high internal visibility that requires strong priority management and high emotional intelligence • Proven ability to drive improvements in Revenue workflows through cross-functional project management and build long-term solutions. • Strong organizational skills and business judgment with a track record of leading complex projects from strategy through execution. • Analytical mindset and ability to use data to influence strategy and decision-making. • Advanced experience with Gainsight and Salesforce strongly preferred • Excellent communication skills and experience translating policy/process into field-facing resources and guidance. • Bachelor’s degree from a top university; focus in business, finance, economics, or engineering preferred. MBA optional.

🏖️ Avantages

• Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, and much, much more.