Field Service Engineer, mCT

Emploi pas sur LinkedIn

🕒 il y a 1 mois

🏄 California – Distant

🏄 California – Remote

💵 €95 000 - €115 000 / an

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

🔧 Ingénieur Service Itinérant

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Samsung Electronics America

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5001 - 10000 employés

🔧 Matériel

🛍️ eCommerce

👥 B2C

Hardware • eCommerce • B2C

Samsung Electronics America est la filiale américaine orientée vers les consommateurs de Samsung Electronics qui conçoit, commercialise et vend une large gamme d'électronique grand public et d'appareils électroménagers. À travers Samsung. com, les Samsung Experience Stores et les canaux de revendeurs agréés, elle propose des smartphones, tablettes et objets connectés Galaxy ; des téléviseurs et systèmes audio ; des moniteurs et PC ; des réfrigérateurs, machines à laver et autres appareils ; des solutions de mémoire et de stockage ; et des accessoires. Elle fournit également des services tels que SmartThings, Samsung Care+, des programmes de reprise, des centres de réparation/service et des fonctionnalités logicielles assistées par IA - opérant à la fois en tant que fabricant de matériel et détaillant en e-commerce direct avec des programmes B2C et destinés aux entreprises.

Description

• Support our Service network and help build a world class Customer Satisfaction Department. • On-site troubleshooting and resolving complex technical problems on CT equipment in a medical environment • Drive customer satisfaction through service excellence by conducting preventive maintenance, managing repair/parts cycle times • Ensure escalation situations are managed and corrected quickly and professionally • Provide 2 nd line support to the distributors in all aspects of customer support • Have a very high level of product knowledge • Define PM kits and all service tools • Build a service data base of information to align with our corrective action systems • Provide information such as fault trees and training materials • Run tests and simulations at our facility to assist with problem solving • Travel to the field to train and or resolve customer issues • Train service engineers • Attend and complete all required training and certification exams • Learn to be proficient in service and repair of all systems (current, new, and updates) • Be able to work independently and take ownership of customer base • Be completely self-sufficient in the field • Manage time effectively; prioritize and make good business judgments and decisions in relationship to efficiency, effectiveness while meeting daily service expectations • Become and remain compliant with REPtrax and VendorMate • Follow all company policies regarding travel, expenses, meetings, and meals • Maintain basic system operational and service understanding in order to answer customer questions and resolve issues independently • Maintain service calendar accessible by CS Manager/staff • Close reports to CSD on Great Plains, PM Reports, Service Reports • Required to wear dosimeter when in direct contact with radiation emitting devices

🎯 Exigences

• Associates Degrees in Electronics, Telecommunications, or Computer Networking or other related discipline or equivalent experience preferred • Technical training and at least 2 years hands on experience servicing medical equipment. • Experience with CT and Imaging a plus • ISO, FDA, CMDR Awareness Training and Product Complaint System, or Certification – Health Stream • Experience with mechanical devices, tools and test equipment, telecommunications systems, and working knowledge of computer networking • Must demonstrate fluent English verbal and written communication skills and work effectively in a demanding, fast paced environment • Willing to travel overnight • Valid driving license and satisfactory driving record is mandatory and background and drug testing (pre and post-employment) is required • Budget, expense, and resource management experience required • Must be able to assemble facts from various areas, analyze data, and provide informed recommendations to management • Familiarity with clinical and economic outcome data, reimbursement, and managed care policies and procedures is highly desirable • Must be able to assemble facts from various areas, analyze data, and provide informed recommendations to management • High attention to detail • Understanding of terminology and ability to share and communicate effectively within the group • Ability to organize and prioritize tasks resulting in consistent productivity • Ability to function within and support a team environment and build strong working relationships • Dependable and punctual • Ability to meet accuracy and productivity goals • Good problem solving skills, ability to evaluate situation and prioritize factors in decision making • Self-motivated, utilize available resources for self-improvement and development • Flexible: able to follow directives and accomplish tasks outside of normal duties

🏖️ Avantages

• Medical (Blue Cross Blue Shield): 5 PPO Plans ( with up to 95% employer contribution ) • Dental (Blue Cross Blue Shield): 2 PPO Plans ( with up to 80% employer contribution ) • Vision (Blue Cross Blue Shield): 100% company paid • Short/Long Term Disability, Life & AD&D (The Standard): 100% company paid • 401k Retirement (Fidelity): 100% company match up to 5% • Tax Deferred Health Care Savings Programs • Accident Insurance, Critical Illness, Hospital Indemnity, Pet, Legal, ID Theft • Generous paid time off, tuition reimbursement, and more!