Manager, Post-Sales Solution Architecture

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Sanity.io

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2017

☁️ SaaS

🛍️ eCommerce

📱 Médias

SaaS • eCommerce • Media

Sanity est un système de gestion de contenu (CMS) headless hautement personnalisable, qui propose un environnement d’édition flexible, des API et un back end découplé, conçu pour s’intégrer de façon transparente à divers workflows digitaux. Avec le Content Lake de Sanity, de puissants outils de collaboration en temps réel et des fonctionnalités basées sur l’IA, les utilisateurs gèrent efficacement le contenu comme des données, afin de le rendre exploitable et scalable. Cette plateforme couvre de nombreux cas d’usage, notamment l’e‑commerce, le marketing d’entreprise et la distribution média, et s’intègre avec des technologies de référence comme Shopify, Mux et Vercel. Sanity s’adresse aux développeurs, aux créateurs de contenu et aux entreprises souhaitant accroître la vitesse de production et l’engagement autour des contenus, tout en maintenant l’évolutivité et la pérennité grâce à une architecture composable. Leurs solutions NoOps démocratisent la création de contenu sur l’ensemble des points de contact, permettant des expériences client omnicanales innovantes.

Description

• You'll lead a post-sales SA team that helps enterprise customers realize deep, lasting value from Sanity. • Your focus is on outcomes: successful renewals, expansion into new use cases and business units, and implementations that hold up as customers grow. • Setting the team's strategic direction and personally owning your most complex, high-stakes accounts: overseeing implementations, building relationships with customer stakeholders, and navigating the moments where things get hard. • Coaching your Solution Architects on how to run value-oriented engagements: listening for what customers actually need, surfacing risks before they become problems, and mapping a clear path to success with Sanity at the center. • Hiring, developing, and retaining a skilled SA team that's equally credible with developers, architects, product leaders, and content teams. • Evolving the core post-sales motions (onboarding, implementation reviews, expansion discovery, and health monitoring) so customers move from signed to successful quickly. • Connecting Sanity's capabilities to customers’ business outcomes: showing customers how structured content, flexible workflows, and the modern content stack unlock faster shipping, better editorial experiences, and scalable growth.

🎯 Exigences

• Experience leading technical ICs in a high-growth environment, ideally with developer-facing or platform products • Strong technical foundation—comfortable discussing APIs, data models, front-end frameworks, integrations, and how Sanity fits into a modern content stack alongside hosting providers, ecommerce platforms, web and app frameworks, and analytics tools • Track record of driving customer retention and expansion through coaching, process design, and hands-on account ownership • Proactive about identifying risks and opportunities across the team’s customer portfolio • Clear, inclusive communicator who can build relationships with both internal and customer stakeholders • Ability to manage ambiguity and competing priorities without losing focus on what matters most to the customer • Familiarity with AI technologies and tooling with a focus on accelerating outcomes • Preference for SF based candidates, remote in the United States or Canada is an option • 5+ years in solution architecture or technical customer-facing roles • 2+ years managing customer-facing, technical teams

🏖️ Avantages

• A highly-skilled, inspiring, and supportive team • Positive, flexible, and trust-based work environment that encourages long-term professional and personal growth • A global, multi-culturally diverse group of colleagues and customers • Comprehensive health plans and perks • A healthy work-life balance that accommodates individual and family needs • Competitive stock options program and location-based salary