Field Service Engineer – Automation

🕒 il y a 1 mois

🌽 Illinois – Distant

🌽 Illinois – Remote

💵 $80 000 - $100 000 / an

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

🔧 Ingénieur Service Itinérant

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Sartorius

Site WebLinkedInTous les Emplois

10 000+ employés

🏭 Fabrication

💼 Conseil

📦 Logistique

Manufacturing • Consulting • Logistics

Sartorius est un partenaire international de premier plan pour la recherche en sciences de la vie et la fabrication biopharmaceutique. Nous aidons nos clients à #SimplifierLeProgrès, de la découverte de médicaments à la fabrication, afin que davantage de personnes puissent accéder à de meilleurs médicaments. Ainsi, nous sommes #PartieDeLaSolution dans la lutte contre les maladies dans le monde entier. Avec des instruments de laboratoire innovants et des consommables, notre division Lab Products & Services se concentre sur les laboratoires effectuant des recherches et des contrôles qualité dans les entreprises pharmaceutiques et biopharmaceutiques ainsi que dans les instituts de recherche académique. La division Bioprocess Solutions, avec son large portefeuille de produits axés sur les solutions à usage unique, aide les clients à fabriquer des médicaments biotechnologiques, des vaccins et des thérapies cellulaires et géniques de manière sûre, rapide et économique. Basée à Göttingen, en Allemagne, Sartorius dispose également d'une forte présence mondiale avec environ 60 sites de production et de vente dans le monde. Nous élargissons régulièrement notre portefeuille par l'acquisition de technologies complémentaires. En 2023, Sartorius a généré un chiffre d'affaires d'environ 3,4 milliards d'euros. Actuellement, environ 14 600 employés de 110 nationalités travaillent pour des clients à travers le monde. Rejoignez notre équipe, devenez partenaire ou collaborez avec nous.

Description

• Perform installation & commissioning, calibration, preventative maintenance and break fix repairs across a range of systems. • Responsible for maintaining fault finding data, and feedback of product performance data to customers and internal groups within Sartorius. • Additionally, you will acquire in-depth product knowledge and demonstrate self-improvement. • Perform a variety of in-house service activities in the Delaware office as needed. • Follow all service procedures to ensure that Sartorius’ customer information and product software/configuration is up to date and accurate. • Keep accurate records of time, expenses and work performed. • Make independent decisions regarding the repair of field equipment based on service level agreements and customers support contract agreements/details. • Collaborate with teams to escalate system issues that cannot be resolved to the relevant Product Support Engineer, Customer Support Engineer and the Hardware Resource Coordinator. • Travel up to approximately 80% (primarily within an assigned territory).

🎯 Exigences

• Associate degree in mechanical/electrical engineering or equivalent military or trade school certificates in electronics/electrical technology • Formal training in mechanical/electrical hardware set-up and configuration • Field or building services engineering experience would be considered in lieu of a formal qualification • 2+ years’ experience of working in a commissioning/test or field service/support environment within high-tech engineering/manufacturing company – ideally on capital equipment • Valid Driver's License and passport or the ability to obtain one • Experience of electrical, mechanical & I/O fault-finding at system and component level • Experience with automation and or robotics is a huge plus • Understanding of automatic mechanisms and their associated electrical control systems • Must have experience with and be competent in measuring AC/DC voltages • Hands on experience with robotics, motors, conveyor systems, input/output modules, optical readers, pneumatics and electromechanical assemblies • Ability to communicate effectively and establish sound relationships with team members and customers • A good understanding of mechanical/electrical drawings • Proven problem-solving skills • Ability to effectively train and manage customers in the use of our products • Computer literate and familiarity with MS Office • Good understanding of mechanical and electrical schematics • Installation of software and firmware updates/testing • Customer maintenance/best practice training • Calibration of control systems, e.g. temperature and/or volume • Knowledge of clean room protocols, drug discovery, process development, cell culture technologies and GMP environments would be advantageous • An understanding of both Mammalian and Microbial cell cultures • Bioreactors and their use to grow cell culture • Experience of configuring PCs and installing software packages (Windows OS) • Identification with our core values: Sustainability, Openness, Enjoyment • Determining the kind of documentation, tools and equipment needed to do a job. • Experience with automated systems such as robotics is a plus • Experience with automated equipment in the Pharmaceutical or Biotechnology industry is a plus • Working knowledge of ISO 9001:2008 accreditation requirements as well as GMP/GDP is a plus. • Actively look for ways to help customers and be sensitive when dealing with customer reactions and needs • Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

🏖️ Avantages

• Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings • Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules • Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform • Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as “Coaching”, “Agile Working” and a “Businesswomen’s Network” • Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs. • Intelligent Working Environment: Working in smart buildings with the latest technology and equipment. • Retirement Savings Plan: 401 k (with generous company match) • Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account • Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women’s Health, Health Advocate • Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service