Senior Customer Success Manager – IAM/IGA

🕒 il y a 6 mois

🗽 New York – Distant

🗽 New York – Remote

💵 $150 000 - $180 000 / an

⏰ Temps Plein

🟠 Senior

👮‍♂️ Cybersécurité / Ingénieur Sécurité

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Saviynt

Site WebLinkedInTous les Emplois

501 - 1000 employés

Fondée en 2010

☁️ SaaS

🔒 Cybersecurity

🏢 Entreprise

💰 €130 000 000 Private Equity Round en 2021-09

SaaS • Cybersecurity • Enterprise

Saviynt est un fournisseur leader de solutions de gestion des identités et des accès (IAM) basées sur le cloud. Leur plateforme, connue sous le nom de Identity Cloud, offre une gouvernance complète des identités, une administration et une gouvernance des accès aux applications. Les solutions de Saviynt mettent l'accent sur la gestion sécurisée des identités, garantissant la conformité, la modernisation des systèmes hérités et le support des environnements multi-clouds. Ils desservent un large éventail d'industries, notamment les soins de santé, les services financiers et le secteur public. En s'appuyant sur l'IA/ML, Saviynt fournit des analyses approfondies pour une sécurité des identités renforcée. Ils sont reconnus pour leurs capacités robustes en gouvernance et administration des identités, aidant les organisations à gérer et protéger efficacement les identités des employés, des sous-traitants, des partenaires et des machines.

Description

• Serve as the primary point of contact for customers after implementation. • Manage the subscription renewal pipeline and maintain cognizance of customer health in order to proactively eliminate barriers to adoption and value. • Participate with the Sales team to provide a strong customer-focused sales, orientation, and launch engagement process. • Develop a deep, trusting relationship with customer key personnel and larger teams to seek and develop up-sell / cross-sell opportunities. • Coordinate and conduct meetings between customers and Saviynt cross-functional teams to solve problems and advance customer adoption; ensure post-meeting follow-ups and action-item completion. • Monitor and identify product utilization trends, providing feedback to Saviynt cross-functional teams to support continuous improvement -- finding ways to better support customer use cases and corporate identity strategies. • Communicate with implementation Partners supporting Saviynt customers and seek opportunities to improve outcomes and relationships in the context of customer adoption. • Plan education for customers on new features and releases. • Act as the voice of the customer and collect feedback to drive continuous improvement across all areas including product.

🎯 Exigences

• Should have expert Knowledge and experience in Identity and Access Management (IAM) required; cybersecurity and/or compliance background also very valuable. • Strong knowledge of cloud, hybrid, and on-premise IT architectures and deployment models. • History of being able to understand technical and complex software environments and bridge the gap in terms of communicating those concepts in language meaningful to the business; similarly, being able to translate business needs to potential technical solutions. • Extensive experience in customer success management/account management for complex software implementations with Fortune 500 / Global 1000 companies across a variety of industries. • Tenacious desire to see customers succeed and thrive. • Previous experience within a customer success role within a SaaS organization. • Demonstrated ability to manage customer relationships and work through potentially difficult challenges to achieve positive outcomes. • Cheerful willingness to be a hands-on contributor and stay detail-focused while maintaining an outcome-based perspective. • Experience in process improvement, decision-making, planning, analysis, and service excellence. • Available to customer sites, as needed (up to 50%)

🏖️ Avantages

• Medical, Dental, Vision, Life Insurance • 401K • Unlimited PTO • Sick Time • Holiday Parties • Daily Catered Lunches • Employee Recognition Programs • Team Socials