Service Delivery Project Manager

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ScalableOS

Site WebLinkedInTous les Emplois

201 - 500 employés

🤝 B2B

☁️ SaaS

B2B • SaaS • Staffing

ScalableOS est un partenaire offshore de premier plan, spécialisé dans les solutions d'externalisation sur mesure pour les fournisseurs de services gérés (MSP) et les cabinets de comptabilité et de fiscalité. Basé aux Philippines, ScalableOS offre des équipes dédiées qui fonctionnent comme une extension des opérations de ses clients, assurant une intégration et une gestion complètes. L'entreprise se concentre sur la fourniture de solutions rentables tout en maintenant un haut niveau d'expertise, permettant aux entreprises de maximiser leur efficacité et leurs performances grâce à des solutions de personnel personnalisées.

Description

• Manage full project lifecycle: intake, kickoff, planning, execution, monitoring, and closeout • Ensure alignment between approved sales scope and delivery execution • Maintain project schedules, milestones, risk registers, and documentation • Coordinate and manage scope changes and formal change orders • Ensure adherence to project delivery standards and documentation requirements • Coordinate engineering resources across Helpdesk, Projects, and Cybersecurity teams • Collaborate with Service Managers and Team Leads to balance project work with operational commitments • Forecast resource capacity needs and proactively escalate constraints • Serve as the primary point of contact for clients during active projects • Lead project kickoff meetings and recurring status updates • Proactively manage expectations when risks, delays, or scope changes arise • Deliver executive-level communications, especially for enterprise and regulated clients • Monitor project budgets, labor utilization, and gross margin performance • Ensure billable hours align with approved estimates • Escalate financial risks and margin concerns early • Coordinate billing milestones and support accurate percent-complete tracking • Partner with Sales during project handoffs to validate scope clarity • Work closely with Solution Architects and Engineers on technical risk alignment • Support Account Managers in maintaining strong client relationships • Maintain accurate project records in ConnectWise or equivalent PSA systems • Ensure technical documentation is complete prior to project closure • Contribute to continuous improvement of project templates, workflows, and delivery standards

🎯 Exigences

• Minimum 5 years of experience in project management within IT, MSP, or service delivery environments • Experience managing infrastructure, cloud, or cybersecurity-related projects • Proven ability to manage budgets, timelines, and cross-functional teams • Strong client-facing communication and stakeholder management skills • Experience working in structured SLA-driven environments • Experience with ConnectWise Manage or equivalent PSA tool (required) • Understanding of Microsoft 365, Azure, networking, and cybersecurity environments • MSP project delivery experience strongly preferred • Ability to work between 7:00 AM – 7:00 PM HST, with flexibility as business needs require • Willingness to work up to 40–55 hours per week, including potential after-hours or weekend support • Strong financial acumen with accountability for project gross margin (target ≥50%) • Ability to maintain high schedule performance (90%+ on-time delivery) • Strong risk identification and escalation capabilities • High level of ownership — focused on outcomes, not just task coordination • Ability to operate in a fast-paced, evolving service delivery environment

🏖️ Avantages

• Competitive Pay +10% Night Differential • Fully Remote Setup • Full-Time Employment • Company-Provided Laptop • Complete Statutory Benefits • HMO with Free Dependent Life Insurance (Up to 3M coverage)