SLA Manager

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Scaleway

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 1999

🤖 Intelligence artificielle

🏢 Entreprise

Cloud Computing • Artificial Intelligence • Enterprise

Scaleway est un fournisseur de cloud européen qui propose une gamme complète de services cloud, comprenant des serveurs bare metal, des instances virtuelles, des services de conteneurs, et des infrastructures pour l'intelligence artificielle et le machine learning. Ils mettent l'accent sur la souveraineté des données et la durabilité, avec des centres de données utilisant de l'énergie renouvelable et offrant des services de haute disponibilité et de faible latence. Scaleway dessert un large éventail de secteurs tels que l'intelligence artificielle, le secteur public, le jeu, le commerce de détail, et le commerce en ligne, en fournissant des solutions cloud sécurisées, fiables et évolutives. Leurs offres incluent également des bases de données gérées, de l'informatique serverless, et des solutions Kubernetes, répondant aux besoins de développement et de production. Scaleway est réputé pour son modèle de tarification prévisible et sa conformité avec les normes GDPR, ce qui en fait un choix privilégié pour les entreprises nécessitant une infrastructure cloud robuste tout en maintenant la souveraineté des données européennes.

Description

• Coordinate the definition, measurement, and application of SLAs across Scaleway’s product portfolio. • Establish a comprehensive roadmap for SLA management, auditing the current state and defining the target vision. • Manage the integration of SLA terms into client contracts and oversee the penalty/credit policy in collaboration with Finance and Sales. • Produce and automate accurate reporting on service levels using tools like Metabase, Grafana, and Redash. • Collaborate with Engineering and Product teams to define technical standards and incident management protocols regarding SLAs. • Monitor compliance with SecNumCloud requirements regarding service levels. • Act as the primary point of contact for all SLA-related inquiries, providing visibility to the leadership team. • Drive continuous improvement initiatives to enhance operational rigor and business alignment.

🎯 Exigences

• Minimum 10 years of experience, with a strong background in SLA management, Incident Management, or Technical Operations. • Previous experience at a Cloud Provider or in a similar high-scale tech environment is highly preferred. • Proficiency with engineering and reporting tools such as Grafana, Jira, Redash, and Metabase. • Strong understanding of Cloud technologies and the ability to bridge the gap between technical metrics and business commitments. • Familiarity with SecNumCloud standards is a significant plus.

🏖️ Avantages

• Hybrid work: We offer up to 3 days of remote work per week. • Offices: Our offices are spacious, dynamic workspaces with bold design, conveniently located near public transport. Most of our offices feature outdoor spaces (terraces) and bike parking facilities. • Dining: Our chef provides a healthy meal service at the headquarters, and breakfast is available across all our sites year-round. Scalers working from regional sites enjoy a Swile card for lunches. • Well-being commitments: Whether it’s access to a gym, daycare places, or discounted services for caring services, Scaleway is committed to supporting Scalers in maintaining a balanced life. • International environment: With dozens of nationalities, Scaleway offers a stimulating environment where English is as widely spoken as French. • Career & Mobility: Our managers value internal mobility, and opportunities to transition to other entities within the Iliad Group are accessible to all Scalers.