Retail Solutions Specialist

Emploi pas sur LinkedIn

🕒 il y a 2 mois

🌴 South Carolina – Distant

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⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🦅 Parrain de Visa H1B

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👻 Score fantôme 13%

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🗣️🇺🇸🇬🇧 Anglais requis

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Logo of Scientific Games

Scientific Games

10 000+ employés

🎮 Jeux vidéo

🤝 B2B

Gaming • B2B

Scientific Games est désormais dédié à tous les produits et services de loterie. Light & Wonder se consacre désormais aux jeux et aux iGaming. C'est un moment excitant alors que Light & Wonder trace sa propre voie en tant que première entreprise mondiale de jeux multiplateformes, et que Scientific Games continue d'être le leader mondial de la loterie et le partenaire de choix pour les loteries gouvernementales. Ces transformations stratégiques ont été préparées depuis un an et n'auraient pas été possibles sans un véritable effort de collaboration.

Description

• Work in a retail store environment, such as gas stations, c-stores, grocery stores, liquor stores, drug stores, mass merchandise, and dollar stores • Responsible for organizing and training store managers and clerks on lottery equipment • Act as a liaison between Retail Solutions, lottery, retail and internal customers • Assist with SCiQ project rollout preparation (i.e., conduct store pre-sites, pre-site documentation, system staging) • Complete online surveys with photos and details gathered from store visits • Conduct and review pre-implementation documentation to ensure accuracy during installs • Conduct full-scope innovation/systems demonstrations • Conduct Train-the-Trainer and product information presentations with internal and external customers • Monitor and evaluate training program’s effectiveness and provide recommendations for modifications • Maintain consistent working knowledge of all SG systems functionalities and enhancements while also being responsible for presenting any potential system opportunities with recommended solutions • Serve as high-tier support to field questions and investigate concerns raised by lottery and retail partners • Work with internal teams to ensure the product technology functions as designed • Work with other departments in support of site sales and support goals • Ability to adapt to a fast-paced environment • Ability to be accountable and responsible to use, maintain, and secure all assigned tools, test equipment, terminals, subassemblies, parts and supplies • Ability to communicate problems with management • Ability to identify, troubleshoot, and repair any lottery equipment problems in accordance with the Field Service Protocol • Other functions and responsibilities as assigned

🎯 Exigences

• 1-3 years of experience in retail and/or sales • 1-3 years of lottery experience • Demonstrated ability to multi-task while ensuring accuracy and considering the end-user • Knowledge of Microsoft Word, Excel, Outlook and web browsers • A can-do attitude combined with strong curiosity and a passion for learning • Good communication skills, bilingual a plus • Strong organizational skills

🏖️ Avantages

• Must have a valid driver’s license in good standing. • Ability to travel whether by air, vehicle, or other forms of transportation. • Health insurance • Paid time off

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