Lead Product Manager, Fan Experience

🕒 il y a 6 jours

🇺🇸 États-Unis – Télétravail

💵 $152 000 - $220 000 / an

⏰ Temps Plein

🟠 Senior

✅ Responsable Produit

🗣️🇺🇸🇬🇧 Anglais requis

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SeatGeek

501 - 1000 employés

Fondée en 2009

🛍️ eCommerce

⚽ Sports

💰 €238 000 000 Series E en 2022-08

eCommerce • Entertainment • Sports

SeatGeek est une plateforme de billetterie axée sur le mobile qui permet aux utilisateurs d'acheter et de vendre des billets pour des événements en direct tels que des événements sportifs, des concerts et des spectacles de théâtre. Avec une interface facile à utiliser, SeatGeek intègre l'inscription aux événements, l'achat et la revente de billets en un seul endroit. La plateforme améliore l'expérience de l'utilisateur en offrant des recommandations personnalisées et des analyses sur les tendances des événements. De plus, SeatGeek propose une gamme complète de listes pour les événements sportifs majeurs, musicaux et de divertissement, se positionnant comme une source incontournable pour les fans à la recherche de billets. Les opérations et les offres de l'entreprise mettent l'accent sur une expérience sans faille pour accéder et profiter des divertissements en direct.

Description

• Drive the vision, strategy and metrics for how fans get from marketing channels through landing and through checkout • Track changes in discovery, including AI assistants, AI-driven search and social commerce, and bring opportunities to the right teams • Optimize landing experiences across performer, venue, category, campaign pages and app deep links • Lead cross-cutting features including price display, credits and incentives, notifications, saved and followed events, and trust signals • Set up automated quality checks and AI evaluations to catch broken experiences, regressions and drop-off spikes • Map the full journey, identify drop-off points, and build data-backed cases for improvements • Analyze funnel, channel and experiment results and turn findings into recommendations • Run continuous discovery through fan research, data deep dives and competitive teardowns • Shape Product and Marketing Team roadmaps and secure commitment to prioritized opportunities • Run working sessions with partner teams to align and advance journey work • Prototype with AI coding tools, synthesize research and data, and promote effective AI workflows • Champion the fan journey, celebrate wins, and mentor junior product team members

🎯 Exigences

• 8+ years of product management in consumer e-commerce, marketplaces or travel, including work on acquisition funnels, landing experiences or growth • Proven ability to get work prioritized and shipped by teams you don't manage • Working fluency in paid marketing, SEO, AI-driven discovery, and attribution • Strong experimentation, analytical and written communication skills • Experience with pricing, trust or design-system work that spans many surfaces, and strong attention to detail • Bonus: Experience using automation or AI tools to monitor product quality at scale • Bonus: live events or ticketing experience

🏖️ Avantages

• Equity stake • Discretionary annual bonus • Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely • A WFH stipend to support your home office setup • Unlimited PTO • Up to 16 weeks of fully-paid family leave • 401(k) matching • Student loan matching program • Health, vision, dental, and life insurance • Up to $25k towards family building, reproductive health services and Gender-affirming care • $500 per year for wellness expenses • Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical • $360 per quarter to spend on tickets to live events • Annual subscription to Spotify, Apple Music, or Amazon music

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