Senior Customer Success Manager – Financial Services

🕒 il y a 28 jours

🇺🇸 États-Unis – Télétravail

💵 $107 000 - $147 000 / an

⏰ Temps Plein

🟠 Senior

💸 Planification et Analyse Financières (FP&A)

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Seismic

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 2010

🛍️ eCommerce

📱 Médias

eCommerce • Media • Technology

Seismic est une plateforme numérique qui permet aux entreprises de se connecter avec leurs audiences de manière fluide grâce à des solutions innovantes telles que des QR codes, le raccourcissement d'URL, et le suivi analytique. Elle simplifie le processus de création de contenus engageants et de construction de connexions de marque en offrant des outils pour des pages d'atterrissage adaptées aux mobiles, des QR codes personnalisables, et une gestion complète des liens. Utilisée par divers secteurs, Seismic facilite une meilleure interaction et communication avec les audiences, que ce soit dans le commerce de détail, la santé ou les services financiers.

Description

• Drive the successful adoption of multiple use cases across the organization, helping the customer quantify the business value of the partnership • Form strategic relationships with key stakeholders to understand customer’s objectives to develop strategic roadmaps and uncover expansion opportunities • Conduct regular business review meetings with key accounts • Act as the voice of the customer and drive requested enhancements with the product management and development teams • Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes • Ensure account transparency by tracking client sentiment and key milestones in Salesforce and Gainsight • Partner with customer-facing account teams and executives to develop a strategic plan to help customers achieve their business objectives and to execute on upsell and cross sell opportunities • Anticipate client risks and strategize ways to help mitigate churn • Manage the customer contract renewal process and maintain a renewal forecast

🎯 Exigences

• Bachelor’s Degree or equivalent related experience • Customer-facing experience, relationship building, and driving customer transformation programs in the financial services industry. • Excellent communication, presentation, and problem-solving skills • Ability to translate business requirements into business solutions. • Advanced proficiency with the Microsoft Office Suite

🏖️ Avantages

• To explore our benefits available in each country, please visit the Global Benefits page. • Seismic's annual base salary range for this position will vary based on applicant's location, experience, job level, skills, and abilities as well as internal equity and alignment market data. • This position is also eligible to participate in Seismic's incentive plans in addition to base salary.