Director of Product Management, IT Operations

🕒 il y a 4 jours

🐊 Florida – Distant

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💵 $130 000 - $160 000 / an

⏰ Temps Plein

🔴 Expert

✅ Responsable Produit

🗣️🇺🇸🇬🇧 Anglais requis

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Self Bill Pro

11 - 50 employés

Fondée en 2023

🛡️ Assurance

💼 Conseil

☁️ SaaS

💰 €2 604 900 Seed Round - Self Bill Pro en 2025-10

Insurance • Consulting • SaaS

Self Bill Pro est une plateforme SaaS qui automatise la facturation mensuelle des avantages sociaux des employés en s'intégrant directement aux systèmes RHIS pour produire des factures approuvées par les assureurs qui correspondent précisément aux données d'inscription. Elle réduit le travail administratif et les erreurs de facturation en validant les inscriptions par rapport aux conceptions de plans, en gérant les prorata temporis, les ajustements rétroactifs et les modifications liées aux événements de vie qualifiés ou à l'évidence d'assurabilité, et en offrant des services de facturation sécurisés et entièrement gérés avec un support de compte dédié.

Description

• Define, prioritize, and manage the product roadmap with the global product manager • Lead the product development lifecycle from ideation to launch • Gather and analyze user feedback • Write detailed user stories and specifications • Collaborate with the offshore software development team • Provide technical oversight and guidance on product features, enhancements, and operational issues • Ensure compliance with security standards and best practices, including SOC 2 and HIPAA • Protect the organization’s data and systems • Manage relationships with customers, investors, and internal teams • Gather requirements, test ideas, and communicate product progress • Collaborate with the stateside operational team to translate business needs into technical requirements • Oversee day-to-day IT operations, helpdesk support, operational issues, and hotfixes during employee onboarding • Report to the Chief Operating Officer

🎯 Exigences

• Extensive experience in a product management role, with a strong background in software development and project management • Direct experience in the employee benefits or benefits administration technology space is a must • Proven ability to think creatively about building software solutions and features that solve complex, real-world problems • Strong communication skills and the ability to work effectively with both technical and non-technical stakeholders • Experience managing and collaborating with a global or offshore development team • Practical knowledge of IT operations, helpdesk support, and cybersecurity principles • Familiarity with SOC 2 and HIPAA compliance requirements is highly desirable • Ability to inspire and motivate a team, foster a positive work environment, and manage a high-volume workload in a fast-paced environment • Legally authorized to work in the United States • Currently residing in the United States • Must not require sponsorship for employment visa status

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