Marketing Administrator

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SERHANT.

Site WebLinkedInTous les Emplois

51 - 200 employés

🏠 Immobilier

📱 Médias

🤖 Intelligence artificielle

Real Estate • Media • Artificial Intelligence

SERHANT. est une agence immobilière de luxe à service complet et une marque de propriété mondiale qui représente des listes résidentielles et commerciales haut de gamme, des nouveaux développements, des locations, ainsi que des services clients privés. La société opère un vaste réseau d'agents et une plateforme de recommandation, fournit des services de marketing et de création par le biais d'un studio de production interne, et développe des outils technologiques et alimentés par l'IA (y compris le moteur S. MPLE et les solutions ADX) pour soutenir les agents et les clients. SERHANT. est actif sur de nombreux marchés aux États-Unis et se positionne à la fois comme une marque tournée vers les médias et une agence immobilière avec des capacités technologiques.

Description

• Actively engage with Agents on a day-to-day basis to assist in their daily workflow regarding task completion. • Contribute to month over month increased Agent adoption and engagement by a minimum 10% when it comes to S.MPLE usage. • Manage 60+ incoming Agent requests effectively with accuracy and high-quality deliverables. • Maintain all departmental Service Level of Agreements when it comes to Agent communication and turnaround times. • Perform onboarding procedures for new S.MPLE Agents. • Leverage internal and external AI tools and technology that are provided. • Act as the Quality Control checkpoint before delivering an Agent their requested items. • Database Management: Maintain and update databases, ensuring accurate and timely entry of information and generate reports as required. • Collaborate with the brokerage team on agent onboarding, starting day one, to help establish efficient daily habits with Agents. • Support VIP Agents and Teams to leverage their business growth. • Liaison effectively with internal departments to scale operations and problem solve. • Write departmental standard operating procedures that are repeatable and scalable. • Responsible for staying up to date on real estate trends and competitive offerings, to refine strategies and suggest improvements to our service offerings. • Ensure compliance with all real estate regulations, company policies, industry best practices, including data protection and confidentiality requirements. • Maintain professional and technical knowledge of SERHANT. ecosystem tools, resources, and technology. • Be solutions oriented and analyze challenges and offer practical solutions and provide problem-solving support for Agents, combining expertise with technology assistance when needed. • Monitor agent performance and identify opportunities for enhanced efficiency to align with goals and department KPIs • Collaboratively work with the S.MPLE department head to align towards annual OKRs and KPIs. • Participate in company training on skills improvement with respect to internal systems, resources & technology. • *The Company reserves the right to add or change duties at any time.

🎯 Exigences

• 4+ years’ experience, with 2-3 years’ experience in a high-level customer service position with direct client/agent facing interactions. • Prior experience in real estate operations or supporting a high-performing real estate team is strongly preferred. • Proficient in using software and tools, such as Microsoft Office Suite, CRM systems and software. • Excellent organizational and time management skills • Strong attention to detail and accuracy in data entry and document preparation • Demonstrated problem solving abilities and capacity to handle multiple tasks • Familiarity with real estate transactions and contracts a plus • Ability to maintain and handle confidential information

🏖️ Avantages

• Health insurance • Flexible work arrangements • Professional development