Staff Product Manager, Equipment Diagnostics – Field AI

🕒 il y a 9 jours

🏄 California, Connecticut, +7 états de plus – Distant

🏄 California – Remote 🦌 Connecticut – Remote 🏛️ District of Columbia – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote ⚔️ Virginia – Remote ☕ Washington – Remote

💵 $179 900 - $269 900 / an

⏰ Temps Plein

🔴 Expert

✅ Responsable Produit

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ServiceTitan

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 2012

💼 Conseil

📦 Logistique

📣 Marketing

💰 €200 000 000 Series G en 2021-06

Consulting • Logistics • Marketing

ServiceTitan est une plateforme logicielle complète conçue pour l'industrie des métiers, offrant des solutions pour améliorer la productivité et la rentabilité des entreprises. Elle propose une variété de fonctionnalités, notamment la répartition, la planification, le marketing, les rapports et des outils d'expérience client, adaptés à des métiers tels que la plomberie, la CVC, les services électriques, et plus encore. ServiceTitan cherche à donner du pouvoir aux entreprises en optimisant les opérations, améliorant le flux de trésorerie et offrant des expériences client supérieures grâce à une plateforme tout-en-un. Le logiciel inclut des analyses de données en temps réel, des options de financement et des capacités mobiles pour soutenir les besoins opérationnels des entrepreneurs et augmenter leurs sources de revenus. En consolidant plusieurs fonctions commerciales en une seule plateforme, ServiceTitan vise à aider les entrepreneurs à croître de manière rentable et efficace.

Description

• Own the product vision and roadmap for equipment diagnostics, from improving the core technician experience to expanding diagnostic intelligence across the platform. • Drive adoption across the various trades and personas operating on ServiceTitan, creating a truly loved and invaluable experience. • Build a platform layer of diagnostics that can be leveraged across multiple AI powered workflows throughout the product. • Create and Own a the strategy for the equipment data graph that will power multiple workflows. • Lead customer discovery with technicians and service operators to deeply understand real diagnostic workflows and where AI can have the highest impact, not just building AI for AI sake. • Partner with engineering, data science, and design to build intelligent, reliable, and fast experiences that work in real field conditions. • Contribute to the broader roadmap for how AI transforms the field service workflow in the physical world.

🎯 Exigences

• 7+ years in product management with a track record of shipping and scaling complex products. • Experience building AI-powered or intelligent systems products — you understand what it takes to make AI reliable, trustworthy, and actually useful in practice. • Strong mobile product instincts: you understand the constraints and opportunities of building for workers in the field. • A diagnostic mindset: you're energized by low-adoption problems, and you know how to separate UX issues from positioning issues from product gaps. • Comfort working across ambiguous problem spaces and iterating toward clarity with customers and data. • Strong cross-functional leadership across engineering, design, data science and Go-To-Market teams. • Ability to conduct complex data analysis to inform product decisions and direction. • Experience partnering with third parties to build collaborative products. • Nice to have: experience with products where the end user is doing physical, time-pressured work — field service, logistics, industrial, healthcare, or similar environments.

🏖️ Avantages

• Flextime, recognition, and support for autonomous work : Flexible time off with ample learning and development opportunities to continue growing your career. • Comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. • Great work is rewarded through Bonusly, peer-nominated awards, and more. • Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical. • Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.