Software Installation Engineer

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Siemens Healthineers

Site WebLinkedInTous les Emplois

10 000+ employés

⚕️ Assurance santé

🧬 Biotechnologie

💰 €1 500 000 Grant en 2021-05

Healthcare Insurance • Biotechnology • Medical Device

Siemens Healthineers est une entreprise MedTech de premier plan, spécialisée dans l'innovation de pointe en matière de santé. Ils proposent un portefeuille complet qui répond à l'ensemble du continuum de soins pour les maladies graves, y compris l'imagerie médicale, les diagnostics de laboratoire, les tests au point de soin, et les solutions de santé numérique. Avec un engagement envers l'innovation, la durabilité, et l'amélioration de l'accès des patients aux soins, Siemens Healthineers collabore avec des professionnels et des organisations de santé dans le monde entier pour faire avancer la technologie médicale et améliorer les résultats pour les patients.

Description

• Execute the installation of a technical discipline at the installation site. • Perform highly visible on-site and remote software installations and upgrades of all Varian Software products, which includes troubleshooting and diagnosis as needed. • Work with physical and virtual environments, operating systems, databases and other software and networking technologies. • Review scope of work for assigned tasks to ensure all hardware and software components are available. • Review customer IT infrastructure and project plans to ensure they meet documented installation requirements. • Completes all necessary task documentation to meet Varian’s Quality processes and procedures. • Maintain customer system inventories using Site Equipment Configuration documentation or equivalent. • Keep current on Varian products and technologies through both internal and external training and certification. • Team Up with project management, local service and hardware installation teams to provide World Class Customer Service. • Require limited direct supervision. • Perform upgrades and new installations as well as team leader duties on small to medium scale software projects. • Input detailed records of installation and upgrade work performed into company information systems to ensure accurate updated customer installation information is available to other VMS functions. • Maintain a high degree of professionalism and safety according to VMS guidelines and customer regulations in order to perform activities under the safest working conditions. • Report by means of time sheets, expense reports, etc. regularly and in a timely fashion to ensure that accurate company statistical data on customer-oriented activities is available. • Complete all required installation documentation that pertains to the job being completed and update all requested and/or required data for tracking purposes as per the applicable Varian’s Quality processes and procedures. • Use prescribed problem-resolution escalation procedures and request technical assistance when necessary, in a timely manner. • Attend planning calls and provide technical input as needed. • Advise customers on where to find Customer Technical Bulletins, Release Notes and related product information and why these documents are important. • Use prescribed problem-resolution escalation procedures and request technical assistance when necessary, in a timely manner. • Advise less experienced Installation Representatives in technical matters. • Willing to travel 50% to locations in the USA and Canada.

🎯 Exigences

• Associates Degree or equivalent experience and 1-3 years of directly related and transferrable experience • Proficient computer usage and debugging skills • Knowledge of and sound professional experience with Microsoft based server operating systems • Customer focused attitude • Articulate and skilled in interpersonal communication • Fluency in the local language and in English, both written and spoken • Comprehensive knowledge of networks and networking techniques • Functional knowledge of Citrix and VMWare technologies • Familiar with business tools such as Microsoft Word, Excel, SharePoint and time reporting systems.

🏖️ Avantages

• medical insurance • dental insurance • vision insurance • 401(k) retirement plan • life insurance • long-term and short-term disability insurance • paid parking/public transportation • paid time off • paid sick and safe time