Partner Success Director

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Signal 1

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Artificial Intelligence • Healthcare Insurance • Pharmaceuticals

Signal 1 est une plateforme d'intelligence artificielle spécialement conçue pour le secteur de la santé, permettant aux hôpitaux d'intégrer l'intelligence artificielle de manière sûre et efficace. La plateforme fournit aux data scientists et aux équipes informatiques les outils nécessaires pour construire, exploiter et gérer des modèles d'IA, facilitant des prédictions en temps réel et des informations exploitables pour améliorer les soins aux patients et l'efficacité opérationnelle. Fondée à Toronto, Signal 1 collabore avec des organisations de santé de premier plan pour surmonter les obstacles à l'adoption de l'IA et améliorer les résultats cliniques grâce à l'analyse prédictive et au machine learning.

11 - 50 employés

Fondée en 2022

🤖 Intelligence artificielle

⚕️ Assurance santé

💊 Pharmaceutique

💰 Seed Round en 2022-04

Description

• Acting as the business lead from Signal 1 for customers. • Leading the discovery and definition of the high-level business and technical requirements. • Partnering with sales, delivery and engineering to craft a contract and statement(s) of work that reflect a solution that delivers on the business and technical needs of the customer. • Overseeing and supporting customer implementations: managing key stakeholder relationships, accelerating time-to-value, identifying early value points, and partnering with internal champions to define and highlight key wins. • Uncovering new opportunities for value delivery to customers from our product and bring these insights back to Signal 1’s product, engineering, sales and marketing teams • Building and implementing an early customer success program • Cultivating and maintaining trusted relationships with C-suite executives and senior leaders at health system customers, serving as their primary advisor. • Collaborating with the VP of Partnerships and Delivery to develop repeatable and scalable solution engineering, implementation and value measurement processes and associated playbooks

🎯 Exigences

• 4 - 7 years in healthcare strategy/consulting (health provider exposure preferred) with SaaS implementation or adoption experience. • Strong interpersonal skills and proven ability to engage C-suite executives (e.g., CIOs, CMIOs, CFOs, COOs) and influence strategic decisions in complex healthcare environments. • Expertise in translating business needs into technology solutions, linking SaaS capabilities and associated workflows to measurable value and KPIs. • Strong analytical and solutioning skills: Diagnose operational gaps, design improvement initiatives, and measure outcomes in healthcare settings. • Experience leading cross-functional projects in fast-paced technology environments, driving on-time delivery and stakeholder alignment. • Ability to produce and deliver client-ready materials / outputs, which may include PowerPoint decks, work plans, Excel models, articles, or other written deliverables. • Excellent storytelling and communication skills, including presenting complex solutions, concepts & ideas to executive, technical and/or non-technical audiences. • Ability to thrive in ambiguity: you can identify opportunities in unstructured contexts, forms clear strategies, and execute with minimal direction. • Willingness to travel to customers ~2x/month • Bachelor's Degree or equivalent

🏖️ Avantages

• Remote work options