Director – Customer Success, Retail Industry

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SkillNet Solutions, Inc.

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Consulting • Technology • eCommerce

SkillNet Solutions, Inc. est un fournisseur de services de conseil et de technologie spécialisé dans les solutions de commerce moderne. Ils se concentrent sur la transformation numérique des entreprises, offrant des services tels que l'activation omnicanal, la modernisation des points de vente (POS), le merchandising de détail, les programmes de fidélité, la gestion des stocks en magasin et la stratégie de commerce numérique. SkillNet collabore avec des leaders majeurs de l'industrie, tels qu'Oracle, AWS et Salesforce, pour mettre en œuvre des solutions cloud et moderniser les plateformes de commerce. Forts de leur expérience dans 63 pays et de la gestion de projets pour plus de 150 marques, SkillNet met l'accent sur l'innovation dans le commerce headless et composable, visant à offrir des expériences client personnalisées et cohérentes à grande échelle.

201 - 500 employés

Fondée en 1996

🛍️ eCommerce

Description

• Serve as the strategic partner and trusted advisor to key retail clients, ensuring their business objectives are achieved through continuous innovation and technology modernization. • Lead business transformation programs that enhance operational performance, customer engagement, and profitability. • Develop and maintain strategic account plans focused on retention, expansion, and revenue growth. • Partner with product and engineering teams to create tailored technology roadmaps aligned with client goals. • Manage cross-functional program delivery, ensuring milestones, budgets, and success metrics are met. • Oversee financial planning, forecasting, and resource allocation across client engagements. • Use data-driven insights to track account health, identify growth opportunities, and guide client decisions. • Strengthen stakeholder relationships across business and IT leadership levels. • Lead initiatives that support international expansion and adoption of cloud or hybrid-cloud architectures for retail operations. • Champion a culture of collaboration, transparency, and customer excellence within internal teams.

🎯 Exigences

• 10+ years of experience in customer success, strategic account management, or business transformation, preferably within the retail or consumer goods industry. • Proven ability to grow enterprise accounts through consultative engagement and long-term relationship management. • Strong knowledge of retail technologies — eCommerce, Point of Sale, Order Management, ERP, CRM, payment processing, and inventory systems. • Demonstrated success in enterprise program management and IT strategy execution. • Skilled in budgeting, forecasting, and executive-level communication. • Experience working with cloud and hybrid-cloud environments. • Bachelor’s degree in Business, Technology, or related discipline (MBA preferred).

🏖️ Avantages

• 25-30% travel required to client on need basis.