Client Success Manager – WordPress

Emploi pas sur LinkedIn

🕒 il y a 2 mois

🌵 Arizona – Distant

🌵 Arizona – Remote

💵 $65 000 - $85 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🏆 Customer Success

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Skyhook Interactive

Site WebLinkedInTous les Emplois

11 - 50 employés

Fondée en 2008

🤝 B2B

🏢 Entreprise

B2B • Enterprise

Skyhook Interactive est une agence de conception et de développement web spécialisée dans la création et la gestion de sites WordPress haute performance pour les entreprises. Depuis 2008, elle offre des services complets incluant le développement personnalisé, le design, le conseil, et l'hébergement géré avec maintenance continue et optimisation des performances. Elle se concentre sur des sites orientés conversion pour les clients de grande entreprise et multi-sites, fournissant du code personnalisé, des modèles et un support après le lancement.

Description

• Deliver outstanding customer service experiences by managing and triaging client requests from start to finish • Performing simple WordPress maintenance tasks yourself (updates/changes, plugins, and basic hosting tasks) and coordinating with our development team for more complex tasks projects • Conducting discovery calls and meetings with clients to identify underlying needs and pain points, scoping opportunities as appropriate • Serving as primary liaison between clients and internal development team, translating technical concepts into client-friendly language and vice versa • Identifying opportunities for additional services that could help clients reach their goals • Building client trust through consistent, quality delivery • Act as Project Manager on larger/more complex engagements, coordinating logistics, managing timelines, containing scope, and ensuring successful delivery • Conducting assessments for PageSpeed, ADA Compliance, and Security improvements • Collaborating on account expansion opportunities and client retention strategies • Helping to improve account services team and company-wide processes

🎯 Exigences

• Solid WordPress experience managing WordPress sites in a professional capacity • Understanding of WordPress best practices for security, performance, maintenance, and content management • Basic HTML/CSS knowledge for simple modifications and troubleshooting • Understanding of web fundamentals including hosting, domains, SSL certificates, and basic security concepts • Ability to perform WordPress updates, plugin management, and basic maintenance tasks independently • Familiarity with common WordPress plugins, themes, and the broader WordPress ecosystem • Excellent communication skills - Both written and verbal, with ability to explain technical concepts clearly to clients and coordinate effectively with development team • Business acumen - A natural ability to identify client opportunities, pain points, and growth potential • Account management mindset - Always looking for ways to add value and strengthen client relationships • Client-focused mindset - understanding that excellent project management and execution drives client satisfaction • Project coordination abilities - comfortable managing multiple client requests and determining appropriate resource allocation • Proven track record in client services, customer success, or account management roles

🏖️ Avantages

• Competitive salary of $65,000 - $85,000 • A share in the profits when the company does well • Employer-paid health, disability and life insurance plans, with access to vision and dental insurance as well • 401k/Retirement plan options with 4% company match • Generous Flex and PTO policies, including the week between Christmas and New Year's • Career mentoring & coaching from seasoned professionals • Top-of-the-line company-issued hardware • Team builders, funtivities, volunteer opportunities, and other community-building initiatives