Field Service Technician III

🕒 il y a 4 mois

🐊 Florida – Distant

🐊 Florida – Remote

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🔧 Ingénieur Service Itinérant

Postuler Maintenant

Trouver des Emplois à Distance Similaires

Configurer une alerte email pour les nouveaux emplois

📊 Vérifiez votre score de CV pour ce poste

Améliorez vos chances d'obtenir un entretien en vérifiant votre score de CV avant de postuler.

Télécharger le CV

Smartaira

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 1972

📡 Télécommunications

👥 B2C

🤝 B2B

Telecommunications • B2C • B2B

Smartaira est une entreprise de télécommunications qui fournit de l'internet haut débit à base de fibre, du Wi-Fi géré, de la télévision par satellite et en streaming (DIRECTV) ainsi que des services de voix numérique VoIP spécialement conçus pour les communautés multifamiliales et les propriétaires immobiliers. Elle propose une activation instantanée (InstantON), des portails pour les résidents, du Wi-Fi public et privé, des intégrations de maillage Plume, un support technique en direct 24h/24 et 7j/7, ainsi que des plans de détail et des plans groupés/pour collectivités pour les résidents et les gestionnaires de biens immobiliers. Smartaira met l'accent sur des vitesses symétriques Multi-Gig rapides, des options de données illimitées, et un support sur site et des intégrations pour les systèmes de gestion immobilière.

Description

• Travel to the customer's home to Install/Upgrade/Service supported products. • Troubleshoot and test supported products to identify problems. • Explain procedures/costs and schedule follow up calls if needed. • Diagnose and repair supported products using schematics along with either test equipment or electronic meters. • Provide customers with education solutions. • Instruct customers on the operation and maintenance of their products. • Provide customers with information on the wide variety of CSS products and upgrades. • Accurately record product, client, and entitlement data for the work order. • Complete administrative duties including ordering parts, scheduling and communicating with dispatch, electronically sending repair records to the service center. • Maintain company-owned vehicle, laptop, cell phone, test equipment, parts and tools. • Install, repair, and maintain fiber optic cabling, including underground, and building-entrance infrastructure. • Perform mechanical or fusion splicing of single-mode (SM) or multi-mode (MM) fiber cables within enclosures. • Use specialized equipment—including OTDR (Optical Time-Domain Reflectometer), power meters, and light sources—to test signal strength, verify continuity, and diagnose issues.

🎯 Exigences

• High school diploma or equivalent • At least three years of experience in service-related field • 1-2 years in a customer service-related field • Experience working with/installing Audio/Visual equipment • General Construction experience • Fiber Testing, Troubleshooting, and Repair Experience • Excellent interpersonal and customer service skills • Professional and pleasant telephone manner • Organized and detail oriented with excellent follow through skills • Working knowledge of PC and/or MAC devices • Working knowledge of Microsoft office programs – Outlook and Excel • Excellent verbal and written communication skills • Strong analytical and problem-solving skills • Flexibility to work outside of normal business hours and on weekends when required. This job will require varied shifts and hours including weekends and holidays. Must have clean MVR

🏖️ Avantages

• 401K • PTO & Holiday’s • Medical, Dental, Vision • Medical FSA • Voluntary Benefits: Life, AD&D, Disability