Lead, Account Management

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SmithRx

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2018

⚕️ Assurance santé

☁️ SaaS

🤝 B2B

💰 €20 000 000 Series B en 2022-03

Healthcare Insurance • SaaS • B2B

SmithRx est un gestionnaire de prestations pharmaceutiques (PBM) transparent et en mode pass-through, opérant indépendamment des compagnies d'assurance et des pharmacies pour aligner ses incitations avec celles des employeurs auto-assurés et leurs membres. En s'appuyant sur la technologie moderne, SmithRx vise à réduire le coût et la complexité des prestations pharmaceutiques, garantissant la fourniture de médicaments efficaces et à faible coût. L'entreprise s'engage à transformer le paysage des prestations pharmaceutiques grâce à son modèle de tarification transparent et forfaitaire et à ses programmes d'économie de coûts innovants, qui connectent les membres aux médicaments les moins chers sans recourir à la tarification échelonnée, aux remises ou à d'autres tactiques. L'engagement de SmithRx envers la transparence et un service client supérieur se traduit par des économies significatives pour les employeurs et une expérience hautement satisfaisante pour ses membres.

Description

• Enable customer success outcomes including reduced customer churn, revenue expansion opportunity identification, higher customer product adoption, customer satisfaction, and overall customer health scores • Manage the achievement of key performance indicators for the team’s portfolio-identified accounts • Perform regular team member coaching and identify the team’s training opportunities • Build trusting relationships with client operational leadership • Maintain a comprehensive understanding of business challenges faced by customers • Assist leadership with cross-functional project management to drive resolution for escalated client issues while coordinating internal and external teams as necessary • Identify product & process gaps by conducting business impact assessments and proactively managing client expectations • Support the team in managing client escalations and service recovery • Assist in the ongoing candidate review and hiring process • Monitor and assist with the management of team member capacity and bandwidth, new business assignments, and client reassignments

🎯 Exigences

• Bachelor's degree or equivalent work experience required • 5+ years of working knowledge of healthcare benefits/ pharmacy benefits/ commercial health insurance required • 5+ years of experience in client relationship management ensuring expectations and deliverables are documented and met, key stakeholders are informed, and client satisfaction is achieved • 1 -2 years of of people management experience or evidence of informal leadership related to process improvements, quality initiatives, driving efficiency, or project management • A positive, forward-thinking, can-do attitude • An obsession with the customer experience and customer satisfaction • A passion for solving difficult problems together in collaboration with the broader teams • Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialogue • A desire for career growth in leadership roles, and the ability and willingness to accept feedback and coaching to achieve that end. • Ability to work independently as well as part of an extended, cross-functional team • Self-driven, results-oriented work ethic • Ability to take initiative with little to no direction • Be transparent and honest in a positive, professional and polite manner • Empathic communicator with a consultative approach, able to see things from other person's point of view

🏖️ Avantages

• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance • Flexible Spending Benefits • 401(k) Retirement Savings Program • Short-term and long-term disability • Discretionary Paid Time Off • Paid Company Holidays • Wellness Benefits • Commuter Benefits • Paid Parental Leave benefits • Employee Assistance Program (EAP) • Well-stocked kitchen in office locations • Professional development and training opportunities