Partner Operations Specialist

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SmithRx

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2018

⚕️ Assurance santé

☁️ SaaS

🤝 B2B

💰 €20 000 000 Series B en 2022-03

Healthcare Insurance • SaaS • B2B

SmithRx est un gestionnaire de prestations pharmaceutiques (PBM) transparent et en mode pass-through, opérant indépendamment des compagnies d'assurance et des pharmacies pour aligner ses incitations avec celles des employeurs auto-assurés et leurs membres. En s'appuyant sur la technologie moderne, SmithRx vise à réduire le coût et la complexité des prestations pharmaceutiques, garantissant la fourniture de médicaments efficaces et à faible coût. L'entreprise s'engage à transformer le paysage des prestations pharmaceutiques grâce à son modèle de tarification transparent et forfaitaire et à ses programmes d'économie de coûts innovants, qui connectent les membres aux médicaments les moins chers sans recourir à la tarification échelonnée, aux remises ou à d'autres tactiques. L'engagement de SmithRx envers la transparence et un service client supérieur se traduit par des économies significatives pour les employeurs et une expérience hautement satisfaisante pour ses membres.

Description

• Execute and manage a set list of rotating task assignments centered on monitoring incoming and outgoing files, and data syncing across systems. • Understand and facilitate account structure updates for eligibility and accumulator requirements. • Validate system configurations for accuracy by monitoring inbound files from external partners. • Identify issues and write tickets to be resolved by other resources, as well as follow-up to ensure resolution is being completed. • Provide feedback on opportunities to improve workflow efficiency to leadership. • Contribute to process and workflow documentation. • Serve as a mentor for new team members and a trainer for new processes. • Collaborate and provide support for member support and customer success teams. • Collaborate cross-functionally on system enhancements for workflow automation. • Become the subject matter expert for plan design configuration details for assigned groups. • Monitor ongoing operations and provide troubleshooting support for our claims adjudication processes including eligibility, accumulators, reporting, and syncing of systems with data. • Support new partner integrations and client implementations. • Partner closely with internal teams to support all processes during onboarding and maintenance of accounts by working cross-functionally to resolve key issues that may arise. • Ensure that data partner connections are maintained and created when approved. • Work as assigned on projects outside of daily assigned tasks.

🎯 Exigences

• 1+ years of tenure with Smith in active status required (note that if you were on any leave of absence while working here, this will not count towards active status) • Must be in good standing, including: • No active writeups • Consistent and good attendance record • Current performance meets/ exceeds expectations and is acceptable given the requirement for the new role • 2+ years of experience as a pharmacy technician or other industry experience. • High School Diploma or GED required. • Experience in Microsoft Excel building reports, reviewing and interpreting reports, sending and receiving data. • Bonus points for familiarity with Looker, Datadog, Jira, Tableau, and/or Salesforce. • Familiar with running basic SQL queries prefer. • Strong communication skills as a team member. • Self-starter mentality: ability to work independently to manage time and assigned tasks, make informed decisions, and solve issues. • Execution-focused ethos - you are a solutions-oriented problem solver and efficiency driven. • Flexible, adaptable, and able to respond under the pressure of a fast-paced technology company.

🏖️ Avantages

• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life and AD&D Insurance • 3 Weeks Paid Time Off • Paid Company Holidays • Paid Parental Leave Benefits • Flexible Spending Benefits • 401(k) Retirement Savings Program • Short-Term and Long-Term Disability • Wellness Benefits • Commuter Benefits • Employee Assistance Program (EAP) • Well-stocked Kitchen In Office Locations • Professional Development and Training Opportunities