Partner Relationship Manager

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SmithRx

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2018

⚕️ Assurance santé

☁️ SaaS

🤝 B2B

💰 €20 000 000 Series B en 2022-03

Healthcare Insurance • SaaS • B2B

SmithRx est un gestionnaire de prestations pharmaceutiques (PBM) transparent et en mode pass-through, opérant indépendamment des compagnies d'assurance et des pharmacies pour aligner ses incitations avec celles des employeurs auto-assurés et leurs membres. En s'appuyant sur la technologie moderne, SmithRx vise à réduire le coût et la complexité des prestations pharmaceutiques, garantissant la fourniture de médicaments efficaces et à faible coût. L'entreprise s'engage à transformer le paysage des prestations pharmaceutiques grâce à son modèle de tarification transparent et forfaitaire et à ses programmes d'économie de coûts innovants, qui connectent les membres aux médicaments les moins chers sans recourir à la tarification échelonnée, aux remises ou à d'autres tactiques. L'engagement de SmithRx envers la transparence et un service client supérieur se traduit par des économies significatives pour les employeurs et une expérience hautement satisfaisante pour ses membres.

Description

• Be accountable for Partner satisfaction and relationship • Build trusting relationships with Partners’ operational leadership • Maintain a comprehensive understanding of business and technical challenges faced by customers • Apply cross-functional project management to drive resolution for escalated client issues, coordinating internal and external teams as necessary • Identify product gaps by conducting business impact assessments and managing partner expectations • Assess and prioritize issues that may lead to client attrition risk and ensure a strong mitigation plan is in place • Coordinate additional customization, product development requests, or new product education with partners • Troubleshoot and coordinate resolution of partner issues • Leverage SmithRx resources with knowledge of our products to provide relevant adoption, best practices and technical recommendations on solutions and enhancements configured to meet customers’ business needs • Have the ability to be a change agent and drive an initiative from concept to fruition. A strong focus on governance, driving adoption and recommending standardization where appropriate • This individual will meet or speak with the Partner on a frequent cadence with the expectation of continually moving the relationship forward while uncovering new opportunities. • Ability to work with internal and external cross-functional teams to drive projects to completion

🎯 Exigences

• 5+ years of working knowledge of healthcare benefits, pharmacy benefits, or commercial health insurance • 3+ years of experience in a client-facing role, preferably in Customer Success or Account Management • 3+ years of working experience with technical data file exchange (EDI or ETL) • Bachelor’s and Advanced Degree in a related field strongly preferred. • An obsession with customer experience and customer satisfaction • A passion for solving difficult problems together in collaboration with the broader team • Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialogue • Experience in relationship management ensuring expectations and deliverables are documented and met, key stakeholders are informed, and client satisfaction is achieved • Ability to work independently as well as part of an extended, cross-functional team • Self-driven, results-oriented work ethic with a positive outlook • Ability to take initiative with little to no direction • Must be able to manage multiple objectives at one-time • Be transparent and honest in a positive, professional and polite manner • Conflict resolution skills • Empathic communicator with a consultative approach, able to see things from other person's point of view

🏖️ Avantages

• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance • Flexible Spending Benefits • 401(k) Retirement Savings Program • Short-term and long-term disability • Discretionary Paid Time Off • 12 Paid Holidays • Wellness Benefits • Commuter Benefits • Paid Parental Leave benefits • Employee Assistance Program (EAP) • Well-stocked kitchen in office locations • Professional development and training opportunities