Soho Support Coordinator – Member Services

🕒 il y a 2 mois

🐊 Florida – Distant

🐊 Florida – Remote

⏳ Contrat

🟡 Intermédiaire

🟠 Senior

👻 Score fantôme 26%

Ce que ça veut dire : la probabilité que personne ne recrute vraiment pour cette offre.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Soho House & Co

Site WebLinkedInTous les Emplois

5001 - 10000 employés

Fondée en 1995

🍽️ Alimentation et boissons

📣 Marketing

✈️ Tourisme

Food & Beverage • Marketing • Travel

Soho House & Co. est une organisation de membres et une collection de clubs privés qui servent de foyer créatif pour les membres du monde entier. Avec un focus sur la fourniture d'un environnement unique, Soho House propose des espaces de clubs, des restaurants, des cinémas, et des installations de bien-être telles que des spas et des centres de fitness. Les membres bénéficient d'un accès à un vaste réseau de maisons à travers le monde, offrant des opportunités de se connecter, de se détendre, et de profiter d'événements organisés qui reflètent les industries créatives.

Description

• Serve as the first point of contact for Soho House members via telephone and email • Respond to member queries efficiently while meeting or exceeding departmental SLAs and personal KPIs • Provide proactive, solutions-focused service to a diverse global membership • Manage membership administration, club and restaurant enquiries, and general support for Houses in New York and Los Angeles • Own member queries from initial contact through resolution • Collaborate with internal teams and support departments to resolve issues and improve service delivery • Identify process and member-experience improvements through initiative and feedback • Support enquiries involving applications, restaurant reservations, bedroom bookings, membership invoices, private hire opportunities, and special occasions

🎯 Exigences

• Genuine passion for luxury hospitality and delivering elevated, personalised customer experiences • Self-motivated and solution driven, with ability to absorb training materials quickly and demonstrate initiative • Polished and professional telephone manner and excellent written communication skills • Highly organised, exceptional attention to detail, and ability to multitask in a fast-paced environment • Proactive and resourceful, with strong ownership and problem-solving initiative • Results-driven, with understanding of individual and team KPIs • Adaptable, resilient, motivated, and eager to learn, grow, and progress • Discreet and trustworthy when handling confidential member information • Experience in luxury hospitality, premium service, or high-end customer-focused environments • Proven ability to meet or exceed personal and departmental KPIs and SLAs • Experience using Salesforce or a similar CRM system • Strong experience in a fast-paced, target-driven team environment • Excellent verbal and written communication skills in fluent English • Solid understanding of GDPR and data protection • Able to commit to the full duration of a 6-month seasonal contract • Must have access to a quiet, private workspace free from distractions during working hours • Strong and reliable internet connection • Must be based in the Miami area and available to travel for onboarding and occasional team days at Miami Houses

🏖️ Avantages

• All necessary equipment, including a laptop and headset, will be provided by Soho House • Competitive compensation packages featuring global benefits and perks • Career progression domestically or internationally, managerially or technically • Mentoring, apprenticeship, local outreach, and sustainability opportunities through Soho Impact • Extensive internally and externally run learning and development courses for all employees • Training to develop technical and managerial skills

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