Director of Customer Success

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Spacelift

Site WebLinkedInTous les Emplois

51 - 200 employés

☁️ SaaS

🏢 Entreprise

SaaS • Enterprise

Spacelift est une plateforme flexible de gestion de l’Infrastructure as Code (IaC), cofondée en 2020 par le vétéran DevOps Marcin Wyszynski et l’entrepreneur à succès Pawel Hytry. Elle aide les équipes DevOps à gérer leur infrastructure cloud en renforçant l’automatisation, la visibilité et la collaboration. La plateforme prend en charge tout environnement IaC et est proposée en modes hosted et self‑hosted, garantissant la sécurité sans compromis sur les fonctionnalités. Construite sur des composants open source comme Docker et Open Policy Agent (OPA), elle permet une personnalisation complète avec des valeurs par défaut judicieuses. Spacelift bénéficie d’un financement significatif de fonds de venture capital de premier plan, permettant un onboarding rapide de nouveaux clients pour gérer efficacement leurs ressources cloud.

Description

• Develop and execute a comprehensive customer success strategy that aligns with Spacelift’s goals and drives customer satisfaction, retention, and growth. • Lead, mentor, and manage a team of Customer Success Managers, fostering a culture of excellence and continuous improvement. • Build and maintain strong relationships with key customers, understanding their business needs and goals. • Act as a trusted advisor and advocate for the customer, ensuring their success and driving product adoption. • Oversee the customer onboarding process, ensuring a smooth transition from sales to implementation. • Define and track key performance indicators (KPIs) for customer success. • Collaborate with Sales, Product, and Support teams to ensure a cohesive approach to customer success. • Address and resolve escalated customer issues and concerns promptly and effectively. • Collect and analyze customer feedback to identify opportunities for improvement.

🎯 Exigences

• Proven experience (7+ years) in customer success, account management, or a related field, with a strong track record of managing teams and driving customer satisfaction and retention. • Deep understanding of SaaS or DevOps platforms, with the ability to translate technical concepts into business value for customers. • Exceptional leadership and team management skills, with experience building and developing high-performing teams. • Strong analytical and problem-solving abilities, with a data-driven approach to decision-making and performance improvement. • Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels. • Experience working in a fast-paced, high-growth environment, with a proven ability to adapt to changing priorities and drive results.

🏖️ Avantages

• Competitive salary and equity package • Medical, dental and vision plans for employees and any dependents • 401k Pension Plan • 26 days of paid time off annually + local bank holidays • Flexible working hours and a healthy 40-hour workweek • Company offsites • Work from anywhere in the US. We are a full-remote company • Work in an international, diverse, dynamic, and passionate team with a friendly and supportive company culture • Our values Ownership, Transparency, Humility.