Manager, SMB Sales Engineering

Emploi pas sur LinkedIn

🕒 il y a 1 mois

🏈 Alabama, Arizona, +23 états de plus – Distant

🏈 Alabama – Remote 🌵 Arizona – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote ⚜️ Louisiana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🌶️ New Mexico – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💸 Ingénieur technico-commercial

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

👻 Score fantôme 22%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Cable ONE

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 1986

📡 Télécommunications

💰 Post-IPO Debt en 2020-05

Telecommunications

Cable ONE est un fournisseur de services Internet (FAI) qui propose des services à large bande rapides et fiables sous la marque Sparklight. Offrant le Wifi dans toute la maison et un Internet alimenté par la fibre avec des débits allant jusqu'à 1 Gbit/s, ils desservent des clients résidentiels et commerciaux à travers les États-Unis. Leurs investissements dans les infrastructures visent à réduire la fracture numérique en déployant des technologies avancées telles que des modems capables d'atteindre des vitesses de 10 Gbit/s. Cable ONE met l'accent sur la satisfaction client en fournissant un service et un support fiables, rendant leur service idéal pour le travail, les jeux et les besoins de streaming.

Description

• Lead, coach, and develop a team of SMB Sales Engineers • Establish performance objectives, development plans, coaching sessions, reviews, and technical assessments • Manage workload, sales-support coverage, and priorities across Field Sales, Call Center, and Business Customer Care • Recruit and onboard Sales Engineering associates • Participate in customer opportunities, technical presentations, and escalated sales-support requests • Oversee technical sales support, customer discovery, solution design, technical consultation, and product demonstrations • Lead discovery calls and presentations with business owners and operators • Support complex or escalated SMB opportunities • Develop and deliver technical training and sales-enablement resources • Develop repeatable solutions for common SMB customer segments • Support product launches and prepare customer-facing teams to position new services • Establish feedback loops among Sales, Customer Care, Sales Engineering, Product, and Operations • Provide technical leadership across the SMB product portfolio • Identify product, process, and support gaps affecting the SMB customer experience • Partner with Product, Operations, Engineering, Customer Care, and Project Management to improve solution delivery and customer satisfaction • Establish and track performance measures for Sales Engineering engagement, response time, sales influence, service attachment, associate readiness, and customer outcomes • Monitor workload, engagement volume, and support trends across the three-person Sales Engineering team • Use sales and operational data to identify product adoption, revenue growth, and efficiency opportunities • Develop repeatable technical-support workflows • Ensure accurate documentation of customer engagements, solution recommendations, and team activities • Report team performance, channel needs, product feedback, and growth opportunities to leadership • Support annual planning, budgeting, goal setting, and resource allocation for the SMB Sales Engineering function

🎯 Exigences

• Five or more years of experience in telecommunications, broadband, networking, information technology, technical sales, or Sales Engineering • Two or more years of leadership, supervisory, team-lead, or associate-development experience • Experience supporting small and medium-sized businesses or high-volume sales channels • Strong understanding of DOCSIS, fiber, PON, FTTx, and 5G/LTE connectivity • Working knowledge of LAN/WAN, Wi-Fi, VLANs, VPNs, SD-WAN, DHCP, DNS, IP addressing, cybersecurity, and cellular failover • Familiarity with managed routers, managed firewalls, switching, wireless networking, endpoint security, hosted voice, unified communications, SIP, IPTV, and business continuity solutions • Ability to lead technical discovery, solution design, product demonstrations, and customer presentations • Experience developing and delivering technical training and sales-enablement content • Ability to translate complex technical concepts into clear business outcomes • Strong coaching, communication, presentation, and relationship-building skills • Ability to lead across organizational boundaries and influence teams without direct authority • Strong organizational and analytical skills, with ability to manage competing priorities • Bachelor’s or associate degree in Engineering, Computer Science, Information Technology, Telecommunications, Business, or related field—or equivalent professional experience • Relevant certifications such as CompTIA Network+, Cisco CCNA, Meraki certifications, MEF, or comparable credentials are preferred • Proficiency with Microsoft 365, including Excel, Visio, PowerPoint, and Teams • Experience with CRM, case-management, reporting, and sales-support platforms is preferred • Ability to travel as required for team meetings, training, customer engagements, and company events • Successful background, drug screening, and reference checks required before hire

🏖️ Avantages

• Medical, dental, and vision plans – start when you start! • Life insurance (self, spouse, children) • Paid time off (vacation, holiday, and personal/sick days) • 401(k) - 100% company match starts day 1 of employment (up to 5% of eligible compensation) • Group Legal plan with Identity Theft Protection • Tuition reimbursement (up to $5,250 on 1st year) • Annual community support to various organizations across the U.S. • Associate recognition & awards programs • Advancement opportunities • Collaborative work environment • FREE Cable One services for associates who live in a serviceable area