Senior Customer Success Manager – Enterprise

il y a 15 jours

🏄 California – Remote

Bien que cet emploi soit listé dans California, cette entreprise pourrait être ouverte à l'embauche distante dans d'autres états.

⏰ Temps Plein

🟠 Senior

🏆 Customer Success

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Sprinto

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Automatiser les conformités en matière de sécurité de l'information et les lois sur la protection de la vie privée pour les entreprises SaaS en pleine croissance. Utilisez Sprinto pour obtenir la conformité en matière de sécurité de l'information, conclure des contrats d'entreprise plus rapidement, et réussir facilement les évaluations de sécurité des fournisseurs.

51 - 200 employés

Fondée en 2020

Description

• Ownership of GRR and Book of Business (BOB): Take full ownership of a portfolio of high-value enterprise accounts, driving Gross Revenue Retention (GRR) by ensuring customer satisfaction, renewals, and expansion opportunities (upsell and cross-sell). • Technical Expertise: Ensures customers achieve their desired outcomes by providing technical guidance, solution implementation, and ongoing product adoption support. • Lead GRC Transformation Projects: Oversee planning and execution of client GRC transformation programs, collaborating with internal product and delivery teams to align project outcomes with customer business goals. • Trusted Advisor to CISOs and Executives: Engage directly with CISOs, CIOs, and senior stakeholders as a strategic advisor, sharing actionable insights on security, compliance, and best practices to build long-term partnerships. • Own and Monitor Account Health Metrics: Proactively track and improve leading KPIs such as NPS, product adoption, usage depth, and engagement trends to ensure customer health and preempt risks. • Drive Strategic Reviews (QBRs & EBRs): Lead Quarterly Business Reviews (QBRs) and Executive Business Reviews (EBRs), presenting outcomes, value realized, and aligning on future strategies with both operational and executive stakeholders. • Mentor & Enable Team as SME: Act as a subject-matter expert (SME) within the CS team, mentoring other CSMs in handling complex customer scenarios, improving internal processes, and shaping playbooks for scale.

🎯 Exigences

• 6-10 years of experience in customer success, consulting, or project management, with a focus on mid-market or enterprise accounts. • Proven experience in managing complex, multi-phase digital transformation projects with a focus on scaling impact and results. • In-depth understanding of Governance, Risk, and Compliance (GRC) frameworks (GDPR, HIPAA, SOC 2), with hands-on experience leading large-scale transformation initiatives in this space. • Strong project management skills, capable of handling multiple complex initiatives. • Excellent communication and relationship-building skills with senior stakeholders. • Has strong technical acumen and the ability to translate complex product capabilities into customer value and business outcomes.Proficiency in CRM tools and data analysis software.

🏖️ Avantages

• Remote First Policy • Dental, Vision, Health insurance • Yearly new skills development reimbursement • Device reimbursement • WFH Setup • **