Field Service Engineer

🕒 il y a 10 jours

🗣️🇺🇸🇬🇧 Anglais requis

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Logo of SPT Labtech

SPT Labtech

201 - 500 employés

Fondée en 2000

🏥 Santé

🏭 Fabrication

💼 Conseil

Healthcare • Manufacturing • Consulting

SPT Labtech est une entreprise qui développe des solutions innovantes d'automatisation de laboratoire axées sur la manipulation des liquides, la préparation des échantillons et la gestion des échantillons. Elle crée des produits pour accélérer la recherche en sciences de la vie dans divers domaines tels que la génomique, la découverte de médicaments et la biologie structurale. Son expertise en matière d'automatisation et de technologies de pointe permet aux scientifiques d'améliorer leur productivité et leur efficacité en laboratoire. En s'associant à des leaders d'application à l'échelle mondiale, SPT Labtech s'engage à améliorer la santé humaine grâce à la recherche scientifique avancée et à la collaboration.

Description

• Scheduling and performing territory service work such as on-site installation and preventative maintenance. • Performing emergency service (territory) repair visits. • Providing remote telephone assistance. • Being available to travel at short notice in order to support other Field Service Engineers when needed. • Timely completion of all required documentation. • Communicating any product quality issues to the appropriate persons. • Working closely with Territory Sales personnel and Field Applications Specialists. • Responsible for account management, ensuring a high degree of customer satisfaction. • Obtaining and communicating leads, identifying post-instrument sales, upgrades, and consumables.

🎯 Exigences

• Previous Experience with electro-mechanical and automated systems, ideally within the pharmaceutical/healthcare sectors. • Previous experience of working with Liquid Handling products would be advantageous. • Strong customer focus. • Excellent communication skills and a proactive approach to workload. • Education equivalent of at least an associate’s degree or previous experience in an engineering discipline. • Highly organized with excellent follow-up skills. • Self-motivated, team player. • Ability to travel on short notice. • Valid Passport.

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