Manager, Business Strategy and Operations

🕒 il y a 3 jours

🏄 California – Distant

🏄 California – Remote

💵 $110 000 - $160 000 / an

⏰ Temps Plein

🟠 Senior

🔴 Expert

🧐 Stratégie

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

👻 Score fantôme 0%

Ce que ça veut dire : la probabilité que personne ne recrute vraiment pour cette offre.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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SquareTrade

Site WebLinkedInTous les Emplois

501 - 1000 employés

🛡️ Assurance

🛒 Commerce de détail

💰 €238 000 000 Private Equity Round en 2012-01

Insurance • Retail • Consumer Electronics

SquareTrade est une entreprise qui offre des plans de protection pour les appareils électroniques grand public et les appareils électroménagers via sa société mère, Allstate Protection Plans. Elle propose des services de protection et de garantie complets pour des articles tels que les smartphones, les téléviseurs, les meubles et les appareils électroménagers majeurs. Connue pour son approche innovante dans le secteur des plans de protection, SquareTrade se concentre sur la fourniture d'un service fiable et sans tracas à ses clients, y compris la réparation de téléphones le jour même et le dépôt de réclamations facile en ligne. Elle s'associe avec les principaux détaillants et opérateurs mobiles en Amérique du Nord, en Europe, au Japon et en Australie, et ses plans de protection sont préférés par un nombre significatif de consommateurs par rapport à ses concurrents. Avec un engagement fort envers un excellent service client, SquareTrade assure la tranquillité d'esprit de ses clients en protégeant leurs achats avec des solutions de protection fiables.

Description

• Develop a clear point of view on where and how service strategy should evolve using customer, partner, market, competitive, operational, and financial evidence • Find and shape opportunities to improve or reinvent service and determine which are worth pursuing • Turn broad or unresolved questions into practical paths forward, including learning agendas, analysis, stakeholders, decisions, and next steps • Build investment cases weighing customer and partner value, growth potential, economics, feasibility, and implementation requirements • Design concepts, hypotheses, experiments, pilots, success measures, and decision criteria • Work across teams to move validated concepts toward launch while preserving the customer problem, intended value, and success measures • Advise senior leaders with clear points of view on decisions, evidence, and trade-offs • Build repeatable capabilities for finding, testing, and advancing service ideas • Partner across the business, challenge thinking, and create momentum around promising opportunities • Move between strategy and execution, including customer research, business-case pressure testing, Product and Technology concept development, and leadership decisions • Own broad programs and functional leadership through judgment, cross-functional influence, and turning complex questions into decisions and action; no direct reports

🎯 Exigences

• Bachelor's degree or equivalent practical experience • Typically 10+ years of related experience in strategy, service innovation, customer experience, consulting, incubation, or a related field, or an equivalent combination of education and experience • Track record of owning complex work that crosses teams, functions, or business areas and turning it into tangible decisions and outcomes • Experience developing strategic recommendations, business cases, experiments or pilots, roadmaps, and plans for bringing ideas to life • Experience advising senior leaders and driving work forward when the answer, ownership, or path isn’t obvious • Strong strategic problem solving, synthesis, executive communication, facilitation, and stakeholder influence • Advanced analytical skills; comfort working with both qualitative and quantitative evidence and turning analysis into business decisions • Experience in protection plans, insurance, repair, warranty, subscription services, or another complex service ecosystem could set you apart • Experience with customer research, journey discovery, competitive benchmarking, opportunity sizing, or value-proposition development could set you apart • Experience partnering with Product and Technology teams to move ideas from discovery into experimentation, MVPs, or roadmap decisions could set you apart • Experience with Tableau, Power BI, or Python can be helpful, but aren’t required • SquareTrade/Allstate Protection Plans generally does not sponsor individuals for employment-based visas for this position • Candidate(s) offered this position will be required to submit to a background investigation

🏖️ Avantages

• Medical, dental and vision coverage with network optionality and the ability to contribute to a savings account (HSA or FSA) • Up to 4% company match into 401(k) • Contributions into company-sponsored pension • $75/month budget to help prioritize physical wellbeing • $80/month stipend to subsidize connectivity costs • Mental health resources including free 1:1 therapy, coaching sessions and digital resources • Supportive leave policies • Competitive PTO program • 9 paid Company Holidays • Tuition reimbursement up to $5,250 per year • Hybrid work arrangements with regular investment in gatherings/offsites to spend time together as team • Various corporate perks and discounts

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