Field Support Engineer

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Stago

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 1945

🏥 Santé

💼 Conseil

📦 Logistique

Healthcare • Consulting • Logistics

Stago est une entreprise mondiale de diagnostic spécialisée dans la science de l'hémostase et de la thrombose, fournissant des instruments de laboratoire, des réactifs, des programmes de contrôle qualité et des services associés pour les tests de coagulation clinique. L'entreprise propose des analyseurs et des tests d'hémostase (y compris des tests de D-dimères), des programmes d'évaluation externe de la qualité (EEQ), de la formation continue et des outils numériques tels que My Personal Space et My Expert QC pour soutenir la gestion de la qualité en laboratoire et les services de gestion de comptes clients. Stago dessert les hôpitaux, les laboratoires cliniques et les prestataires de soins de santé avec un support technique, des produits homologués par les autorités réglementaires et des ressources éducatives.

Description

• Provide on-site and remote technical support for Stago instruments and systems, diagnosing and resolving issues efficiently to minimize downtime. • Foster strong relationships with customers by actively listening, clearly communicating, and maintaining professionalism throughout service interactions. • Prioritize service requests, manage workload effectively, and ensure that customer concerns are addressed promptly and thoroughly. • Install instruments at customer's facility, sales demos, product shows, etc, to ensure full functionality according to Diagnostica Stago specifications. • Perform installation, maintenance, and repairs to ensure optimal performance of Stago systems at customer sites, sales demos, trade shows, etc. • Provide supplemental on-site training for end users and laboratory personnel on proper operation, maintenance, and troubleshooting of instruments to enhance user confidence and system longevity. • Provide ongoing updates and consistent communication with customers, manager, and HQ until full resolution of their issues, ensuring they feel supported throughout the process. • Work closely with internal teams, including technical support, sales, and product management, to share insights and improve service strategies. • Maintain accurate service records, follow regulatory guidelines, and ensure that all work complies with company policies and industry regulations. • Assist in identifying opportunities for service contracts and extended service agreements, educating customers on available options to enhance their support experience and system performance.

🎯 Exigences

• High School or (GED) required • Associates Degree or Certificate from Technical School a plus • Bachelor’s from 4 year college or university preferred • 3 years related experience troubleshooting and repairing diagnostic equipment or operating related equipment required • Valid Driver's License • Strong technical troubleshooting and problem-solving skills • Excellent customer service and communication skills, with the ability to explain complex technical concepts in a clear, user-friendly manner • Knowledge of Database and Internet software; Windows 10/7, NT, XP and DOS • Ability to work independently, manage time effectively, and adapt to changing priorities in a fast-paced environment • Willingness to travel extensively within the assigned territory and occasionally beyond. • Ability to travel by common air carrier, or rental car as needed.

🏖️ Avantages

• Health insurance • 401(k) matching • Paid time off • Flexible work hours