ServiceNow HR Experience Design Consultant

🕒 il y a 10 jours

🐊 Florida – Distant

🐊 Florida – Remote

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🎨 Designer Produit (UI/UX)

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Stridepath Consulting

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2017

💼 Conseil

👥 RH Tech

🏢 Entreprise

Consulting • HR Tech • Enterprise

Stridepath Consulting est une entreprise de services professionnels et partenaire Premier ServiceNow, exclusivement axée sur les flux de travail des employés et la prestation de services RH. La société offre des services complets incluant le conseil, l'implémentation, les services managés, la préparation et le déploiement de l'IA, le développement d'applications personnalisées et les tests, s'appuyant sur une expérience acquise au travers de centaines de projets ServiceNow. Stridepath met l'accent sur la conception centrée sur l'humain, l'expérience des employés et l'excellence opérationnelle, servant des clients d'entreprise dans des secteurs tels que le gouvernement fédéral et local, l'énergie, les services financiers, la santé, l'enseignement supérieur, les sciences de la vie, la fabrication, le commerce de détail et la technologie.

Description

• Develop and lead discovery and design workshops, identify and record requirements, and guide the customer throughout the project lifecycle • Facilitate discussions on design alternatives, tradeoffs, and risks • Identify implementation and process design considerations to deliver the Customer’s ideal employee experience while minimizing technical debt • Advise clients on content strategy to optimize AI search results, LLM consumption of knowledge base articles, and submission of catalog items from AI chat interfaces • Lead project initiation activities with respect to ServiceNow Portals; develop and/or complete pre-work questionnaires, workshop agendas, and educational content for clients • Translate requirements into user stories with clear acceptance criteria, testing and validating feature development to support the configuration team • Deliver ‘Art of the Possible’ demonstrations of the Employee Center Portal to support project initiation and/or pre-sales efforts • Interpret and apply client brand guidelines where needed to produce a consistent experience for the end user • Build repeatable solutions, artifacts, assets, and demo instances using human-centered design principles • Mentor team members on design thinking, UX fundamentals, and principles of design concepts • Supports the Design Team Director in internal initiatives to improve skills, tools & processes

🎯 Exigences

• 5+ years experience designing or configuring portals within ServiceNow (Employee Center, Employee Center Pro, Service Portal, etc.) • 2+ years of experience managing knowledge bases, content strategy, or process documentation • Willingness and ability to complete background check and drug testing to work on Federal, State, and Local agency projects • Ability to translate client requirements into clear acceptance criteria • Excellent written and verbal communication skills • Strong meeting facilitation skills and comfort leading design discussions with executive stakeholders • Problem-solving skills to determine solutions to user interface challenges • Highly organized with exceptional attention to detail • Ability to work in a fast-paced, dynamic design process under minimal supervision • Familiarity with design/prototyping tools (e.g., Figma, Adobe XD) • Understanding of accessibility standards and inclusive design principles • Experience conducting or evaluating user research or usability testing

🏖️ Avantages

• Competitive Health Benefits • 401(K) with a 4% contribution • Home Office and Fitness Reimbursement • Vacation and Volunteer time • World-class co-workers with extensive ServiceNow experience • Continuous learning culture