Customer Excellence Associate Manager

🔥 il y a 17 heures

🏄 California, Colorado, +3 états de plus – Distant

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💵 $102 600 - $222 300 / an

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

👔 Manager

🦅 Parrain de Visa H1B

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👻 Score fantôme 0%

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🗣️🇺🇸🇬🇧 Anglais requis

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Logo of Stryker

Stryker

10 000+ employés

Fondée en 1941

🏥 Santé

💼 Conseil

📦 Logistique

Healthcare • Consulting • Logistics

Stryker est un leader mondial dans la technologie médicale, offrant des produits et services innovants dans le secteur de la santé. Présente dans les Amériques, en Asie-Pacifique, en Europe, au Moyen-Orient et en Afrique, Stryker propose un large éventail de technologies médicales incluant des implants orthopédiques, des équipements chirurgicaux et des appareils hospitaliers avancés. L'entreprise s'engage à améliorer les résultats pour les patients et l'efficacité des soins de santé. Stryker continue d'étendre sa portée mondiale en offrant des solutions localisées pour répondre aux divers besoins de santé à travers le monde.

Description

• Build and strengthen relationships with teaching institutions, faculty, fellows, residents, and early-career surgeons • Act as a key partner between Medical Education, Sales, and academic centers • Develop and execute customer engagement strategies supporting surgeon development and educational experiences • Manage internal and external resources supporting strategic direction • Apply product and procedural expertise to HCP education programs • Collaborate with key opinion leaders to design educational materials • Develop and manage customer-facing strategy, content, and education programs • Drive collaboration with Medical Education, product marketing, and sales training teams • Lead Medical Education program coordination, logistics, and content delivery • Organize and deliver in-class or virtual courses • Identify and analyze Medical Education program metrics • Contribute to Medical Education strategic direction • Identify opportunities for new investments • Develop KOL networks and gather customer feedback through VOC and surveys • Allocate support and resources to leverage programs • Adapt Medical Education programs to customer needs and business priorities • Define communication channel strategies and desired communication outcomes

🎯 Exigences

• Bachelor’s degree required • 6+ years of work experience required • MBA preferred • 3+ years medical device or Medical Education experience preferred • Orthopaedic experience preferred • Excellent presentation and interpersonal communications skills • Ability to work in the Western region • 40% travel

🏖️ Avantages

• Remote work flexibility • 40% travel opportunity

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