MSP Help Desk Specialist, Sys Admin

🕒 il y a 4 mois

🏄 California – Distant

🏄 California – Remote

💵 $45 000 - $55 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💻 Technicien Support Informatique

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Strategic Technology Solutions, LLC

Site WebLinkedInTous les Emplois

11 - 50 employés

Fondée en 2015

🔒 Cybersecurity

🤝 B2B

Cybersecurity • B2B

<Strategic Technology Solutions, LLC> est un fournisseur de services gérés spécialisé dans la livraison de services de cybersécurité et de services informatiques entièrement gérés, adaptés aux cabinets d'avocats. L'entreprise met l'accent sur la certification SOC 2 Type II, les évaluations et programmes de maturité en matière de sécurité, les solutions cloud, le conseil vCIO et le support de conformité pour les clients de l'industrie juridique à travers Los Angeles, l'Arizona et à l'échelle nationale.

Description

• Provide remote and/or on-site support services to clients • Act as a resource for the department's reactive tickets queue • Understand client requests and react according to severity • Achieve 95% CSAT consistently as an individual metric • Perform client resource onboarding and offboarding requests • Utilize the ticketing system to work on and resolve tickets • Follow the documented processes throughout the entire ticket life cycle • Provide guidance and support to team members • Create, update and maintain Client Documentation • Document and account for all time worked within the ticketing system

🎯 Exigences

• 4+ years of experience in relevant IT fields • Experience in operating in a service focused department • Experience in multiple technologies including physical and virtual infrastructure, networking components, and Microsoft environments • Microsoft certifications, including Cloud & AI Platforms • Experience working for a Managed Service Provider (MSP) or IT Service Providers • Experience in configuring and managing of network Infrastructure • Experience in configuring and supporting Enterprise Infrastructure • Experience in configuration and support of major Microsoft technologies • Familiarity with MSP tools like Autotask PSA, Datto RMM • Associate or bachelor’s degree in computer science, information sciences, or related field preferred

🏖️ Avantages

• 401(k) • Dental insurance • Health insurance • Opportunity for advancement • Paid time off • Training & development • Vision insurance • Wellness resources