Customer Success Manager

il y a 9 jours

Postuler

Recevoir des Emails avec des Emplois Similaires

Suger

Site WebLinkedInTous les Emplois

API • B2B • SaaS

Suger est une plateforme complète conçue pour simplifier les transactions et les opérations dans l'environnement des marchés de cloud. Elle permet aux entreprises de lister, de transacter et de co-vendre facilement leurs offres sur des plateformes telles qu'AWS, Azure et GCP, le tout à partir d'une interface unique. Suger offre des fonctionnalités puissantes, notamment la mesure et la facturation, la gestion des offres et l'intégration avec des outils de vente existants, permettant aux entreprises d'optimiser leurs processus de vente cloud et d'améliorer la génération de revenus.

11 - 50 employés

Fondée en 2022

🔌 API

🤝 B2B

☁️ SaaS

💰 €2 500 000 Seed Round en 2023-11

Description

• Own customer relationships with mid-market and enterprise accounts, driving adoption, retention, and expansion. • Provide ongoing training, support, and troubleshooting to ensure customers fully understand the platform and are utilizing it to its maximum potential. • Address and resolve any customer issues, ensuring quick resolutions and maintaining a positive customer experience. • Work closely with the product team to ensure customer needs are being met and to influence product roadmap decisions based on customer feedback. • Collect and analyze customer feedback, leveraging insights to improve processes, services, and customer satisfaction. • Maintain clear and consistent communication across multiple channels, including email, chat, and ticketing systems, to ensure timely responses and updates to customers and internal teams. Proactively monitor and manage inbound requests, follow up on open issues, and keep all stakeholders informed of progress and next steps.

🎯 Exigences

• 3+ years of experience in a customer-facing role, ideally within a SaaS or tech environment. • Experience supporting technical or enterprise-level customers. • Strong Communication Skills. • Problem-Solving Ability. • Experience with CRM and Customer Success Platforms: Familiarity with tools such as Salesforce or HubSpot. • Strong organizational skills, with the ability to manage multiple accounts and projects simultaneously while maintaining attention to detail. • Ability to work effectively with cross-functional teams (sales, product, support) to ensure customer needs are met and to drive a seamless customer experience. • Familiarity with SaaS products and an understanding of the technology and software landscape is a plus.

🏖️ Avantages

• Competitive cash and equity compensation • Opportunities for growth and advancement within the company • Flexible work environment with a strong team culture