Director, Card Operations

🕒 il y a 1 mois

🏄 California, Nevada – Distant

🏄 California – Remote 🎰 Nevada – Remote

⏰ Temps Plein

🔴 Expert

⚙️ Opérations

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Sunbit

Site WebLinkedInTous les Emplois

501 - 1000 employés

🏥 Santé

🚘 Automobile

💼 Conseil

Healthcare • Automotive • Consulting

Sunbit est une entreprise technologique qui propose une solution de financement « paiement en plusieurs fois » pour aider les individus à gérer le coût des services essentiels tels que la réparation automobile, les soins dentaires, les soins oculaires, les soins vétérinaires et les soins de santé en général. L'entreprise s'associe avec des commerçants et offre une solution de carte de crédit de nouvelle génération qui améliore l'expérience d'achat sans frais supplémentaires. Sunbit se concentre sur l'accessibilité et l'équité du financement, avec des taux d'approbation élevés et des conditions transparentes, permettant aux clients de répartir le coût de leurs achats dans le temps sans frais de retard ou charges cachées. De plus, Sunbit collabore avec des détaillants pour lancer des cartes de crédit co-marquées intégrées aux programmes de fidélité existants, visant à accroître la fréquence des achats des clients et la valeur des commandes.

Description

• Serve as the operational leader for Sunbit's card platform, driving performance, scalability, and continuous improvement across card operations. • Own the implementation, optimization, and governance of core card processing functionality, ensuring operational processes align with business objectives and customer experience goals. • Drive continuous improvement across the card ecosystem by optimizing processes, automating workflows, reducing costs, and establishing scalable operational controls and performance standards. • Act as Sunbit's primary expert and executive point of contact for Fiserv and related card processing partners. • Lead the evaluation, design, implementation, and optimization of capabilities across the Fiserv ecosystem, ensuring platform enhancements align with business objectives and operational needs. • Influence and navigate Fiserv's organization to accelerate project delivery, resolve operational challenges, and maximize the value of existing platform capabilities. • Lead operational workstreams for major card initiatives including: New product launches, Co-brand and partner card programs, Portfolio conversions and migrations, Fraud and risk initiatives, Collections enhancements, Digital servicing capabilities, Data and reporting initiatives, Debit card and network expansion opportunities. • Own strategic relationships with card processors, networks, fulfillment providers, and other operational partners, driving performance, accountability, escalation management, and continuous improvement. • Establish and monitor vendor performance metrics, service-level agreements (SLAs), and operational KPIs. • Partner with Visa, Mastercard, and other network stakeholders on operational initiatives, compliance requirements, and program enhancements. • Lead and develop a high-performing Card Operations team responsible for day-to-day card servicing and operational support. • Own the Card Operations budget and P&L, identifying opportunities to improve efficiency while maintaining strong service levels. • Develop business cases for operational investments and strategic initiatives. • Partner with Risk, Compliance, Legal, and Audit teams to ensure operational processes meet regulatory, network, and internal control requirements.

🎯 Exigences

• 10+ years of experience in card operations, card processing, payments, fintech, banking, or consumer lending environments. • Deep expertise working with Fiserv/First Data card processing platforms, particularly Optis and related operational systems. • Demonstrated success leading large-scale card operations organizations, driving complex operational initiatives, and developing high-performing teams. • Experience managing vendor relationships and driving performance across large external partners. • Strong understanding of card issuing operations, transaction processing, disputes, fraud operations, servicing, collections, and card lifecycle management. • Experience partnering effectively across Product, Engineering, Risk, Compliance, Finance, and Customer Experience teams. • Exceptional problem-solving, communication, and stakeholder management skills.

🏖️ Avantages

• Mission driven, empowered, and collaborative culture • Competitive pay and stock options • Unlimited PTO • Comprehensive health benefits (Medical, Dental, Vision, Life, EAP, Parental Leave, HSA, & more) • Newly added HSA and Pet Insurance • 401(k) with company match • Cell Phone Stipend • Team-based strategic planning and ownership of deliverables