Technical Control Engineer

🕒 il y a 4 mois

🇺🇸 États-Unis – Télétravail

💵 $71 000 - $97 900 / an

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

👷🏻‍♀️ Ingénieur

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Symbotic

Site WebLinkedInTous les Emplois

501 - 1000 employés

Fondée en 2007

📦 Logistique

💼 Conseil

🍽️ Alimentation et boissons

Logistics • Consulting • Food & Beverage

Symbotic est une entreprise d'automatisation industrielle qui propose une plateforme d'automatisation d'entrepôt de bout en bout, alimentée par l'intelligence artificielle. Cette plateforme combine des robots mobiles autonomes, une vision avancée et des capteurs, ainsi qu'un logiciel d'orchestration pour moderniser les chaînes d'approvisionnement. Son système intègre du matériel et des logiciels intelligents pour augmenter le débit, la précision et la densité de stockage au bénéfice des clients du commerce de détail, de l'alimentation, des produits de grande consommation (PGC) et du commerce de gros, résolvant ainsi les contraintes de main-d'œuvre et les inefficacités opérationnelles dans les opérations de distribution et de logistique.

Description

• Manage and resolve complex technical support requests from end users via ticketing systems, phone, email, and chat. • Provide advanced remote support for electro-mechanical, software, networking, and controls -related issues using remote access tools. • Troubleshoot and resolve issues related to: Automation and robotic systems PLCs, motors, VFDs, and motion control systems Software applications, networking, and scripting. • Serve as a technical escalation point and act as the focal lead during major incidents. • Coordinate cross-functional resources (Software, Controls, Hardware, R&D, Customer Operations) to restore service efficiently. • Prioritize incoming issues based on customer impact, system criticality, and contractual SLAs. • Provide clear, timely updates to internal and external stakeholders during incidents. • Respond to equipment downtime events and coordinate with external vendors or resources as needed. • Proactively monitor system performance metrics, logs, and trends to identify potential failures before they impact operations. • Drive Root Cause Analysis (RCA) for critical and recurring incidents to reduce Mean Time to Resolution (MTTR) and prevent recurrence. • Identify systemic issues and recurring failure patterns, translating insights into preventative actions and process improvements. • Participate in post-incident reviews and lead follow-up actions to ensure sustained resolution. • Act as a technical owner during critical events, ensuring accountability from incident intake through full resolution. • Collaborate with R&D, Implementation, and Customer Operations to transition new sites from “Hypercare” to steady-state support. • Leverage metrics from high-impact downtime events to create and improve knowledge base content with measurable value to issue resolution and recurrence prevention. • Support ongoing system maintenance activities, including data backups, trend analysis, and I/O checks. • Interpret electrical schematics, OEM manuals, and system documentation to diagnose integrated system issues. • Stay current on supported software, hardware, tools, and platform updates relevant to Symbotic systems.

🎯 Exigences

• Bachelor's degree in electrical engineering, Controls Engineering, Automation Engineering or related technical field preferred; equivalent hands-on experience in industrial automation, robotics, or controls may be considered. • Minimum 2 years of experience in technical support, controls, or engineering role supporting complex systems. • Prior field or industry experience in automation, robotics, warehouse, or supply chain environments preferred. • Demonstrated experience providing remote system support (Remote Desktop, SSH). • Strong understanding of TCP/IP networking, protocols, and troubleshooting; familiarity with packet sniffers, network probes, and command-line diagnostic tools. • Proficiency with Linux shell environments and scripting; working knowledge of SQL scripting and application support. • Familiarity with ISC DHCP, BIND, and server configuration. • Experience with motion control systems (servos, VFDs), Allen Bradley ControlLogix, and programming languages such as Ladder Logic, C, and scripting languages. • Experience with server management, Active Directory, and Windows/Linux patching. • Strong troubleshooting, documentation, collaboration, and communication skills. • Ability to prioritize and perform effectively in high-pressure, customer-facing environments.

🏖️ Avantages

• Medical • Dental • Vision • Disability • 401K • PTO