Forward Deployed AI Product Manager, FSI

🕒 il y a 4 mois

🇺🇸 États-Unis – Télétravail

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

✅ Responsable Produit

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

👻 Score fantôme 41%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

Postuler Maintenant

Trouver des Emplois à Distance Similaires

Configurer une alerte email pour les nouveaux emplois

📊 Vérifiez votre score de CV pour ce poste

Améliorez vos chances d'obtenir un entretien en vérifiant votre score de CV avant de postuler.

Télécharger le CV

Talkdesk

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 2011

🤝 B2B

🤖 Intelligence artificielle

🏥 Santé

💰 €230 000 000 Series D en 2021-08

B2B • Artificial Intelligence • Healthcare

Talkdesk® est un leader mondial des centres de contact cloud pour les entreprises de toutes tailles. Talkdesk CX Cloud et Industry Experience Clouds aident les entreprises à offrir un service client moderne à leur manière. Notre plateforme de centre de contact, fiable, flexible et innovante, exploite l'IA et l'automatisation pour obtenir des résultats exceptionnels pour leurs clients et améliorer le résultat net. Pour en savoir plus et essayer une démonstration autoguidée, visitez www.talkdesk.com.

Description

• Serve as the primary Product point of contact and trusted advisor for a portfolio of banking and insurance clients • Lead structured discovery engagements, including interviews, workflow mapping, call and queue observation, agent side-by-sides, and document analysis • Define AI platform solutions aligned with client operational pain points and regulatory constraints • Review pre-sales Statements of Work for scope, feasibility, and design alignment • Translate banking and insurance workflows into structured product and configuration requirements • Own Autopilot design and specification documents, including disclosures, authentication, consent capture, and human-handoff criteria • Define business success metrics with clients • Enforce scope discipline during UAT and route out-of-scope requests through change order processes • Own 0→1 deployments from pilot kickoff through go-live • Generate test criteria and conduct manual validation before customer UAT • Partner with compliance, legal, and information security teams to clear go-live requirements • Drive customer UAT, including on-site travel for strategic accounts • Monitor deployed Autopilots using observability tooling and resolve issues • Ensure clients and CXMs can measure deployment success metrics • Document ROI proof points and case-for-scale narratives • Surface reusable patterns and product gaps to influence the core product roadmap • Contribute to internal knowledge bases, playbooks, and templates

🎯 Exigences

• 5+ years of experience in financial services or financial services technology • Hands-on exposure to banking or insurance operations in retail and commercial banking servicing, lending and collections, or insurance operations • Demonstrated experience in a client-facing delivery role such as implementation, technical project management, solution consulting, or customer success • Ability to map complex customer-facing and back-office workflows into structured requirements and prioritized problem statements • Strong written and verbal communication skills • Ability to present to VP and C-suite stakeholders and translate between operations, risk/compliance, and technical audiences • Working familiarity with TCPA, Reg E, Reg Z, call recording and consent, GLBA, PCI DSS, or NAIC market conduct expectations • Comfortable operating in ambiguity and whitespace • Experience with agentic workflows and strong curiosity about AI and automation • Willingness to travel up to 25–35% to client sites • Preferred: experience at banking, payments, policy administration, or claims software vendors • Preferred: startup or high-growth technology company experience • Preferred: familiarity with CCaaS, IVR, conversational AI, NLP, Genesys, NICE, Five9, or Nuance • Preferred: understanding of APIs, ISO 20022, FDX/open banking, ACORD, Salesforce Financial Services Cloud, or Microsoft Dynamics • Preferred: exposure to fraud, dispute, claims, identity, or authentication platforms • Preferred: product roadmaps, PRDs, or Agile/Scrum experience

🏖️ Avantages

• Equity or long-term incentives may be available • Short-term incentives of either bonus or commission may be available • Medical, Dental, Vision, Life and Disability Insurance • Employee Assistance Program (EAP) • 401(k) plan • Uncapped paid time off program for exempt employees • Accrual-based paid time off program for non-exempt employees • 14 paid holidays each year • Paid sick leave for non-exempt employees according to accrual standards